Communication and Interpersonal Skills Flashcards
7 cards from real HHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication and Interpersonal Skills flashcards as text
A client's family member asks you to keep certain information from the client 'for their own good.' You should:
Answer: Explain that you must follow the care plan and consult your supervisor
The HHA should not make independent decisions about withholding information but should involve the supervisor and follow the established care plan.
Which action by an HHA demonstrates professional boundaries in communication?
Answer: Keeping conversations focused on the client's needs and well-being
Maintaining professional boundaries means keeping the focus on the client's care rather than the HHA's personal life.
A client who speaks limited English nods in agreement during instruction. The BEST way to confirm understanding is to:
Answer: Ask the client to repeat the instructions in their own words or demonstrate the task
Asking the client to demonstrate or restate instructions is the most reliable way to verify comprehension.
When reporting a client's pain to the nurse, the HHA should include:
Answer: Location, intensity, description, and when it started
Thorough pain reporting includes location, rating, character, and onset so the nurse can assess and act appropriately.
A client becomes angry and raises their voice at the HHA. The BEST response is to:
Answer: Remain calm, speak in a low steady tone, and try to identify the cause
Staying calm and using a low tone helps de-escalate the situation while preserving the therapeutic relationship.
Which of the following BEST illustrates the use of 'I' statements in communication?
Answer: 'I feel concerned when you skip your exercises because it affects your recovery.'
'I' statements express the HHA's concern without blaming the client, reducing defensiveness.
When using a professional interpreter for a client who speaks another language, the HHA should:
Answer: Speak directly to the client and let the interpreter relay the message
Speaking directly to the client maintains dignity and ensures the interpreter accurately conveys the HHA's words.