HCT Implementation & Configuration 2

Question 1

When configuring HubSpot for a new client, which step should be completed FIRST before importing any contact records?

Accepted Answer

Define custom contact properties to avoid data loss

Answer

Custom contact properties must be created before import so that all data fields map correctly and no information is discarded during the process.

Question 2

A client wants to track both 'Lead Source' and 'Original Lead Source' separately. What does HubSpot's 'Original Source' property actually represent?

Accepted Answer

The very first channel through which the contact was ever created

Answer

'Original Source' is a HubSpot-set property that captures the channel from the contact's very first tracked interaction and never changes after creation.

Question 3

Which HubSpot tool allows a trainer to demonstrate CRM setup by creating a sandbox environment that mirrors a production portal without affecting live data?

Accepted Answer

CRM Sandbox (available on Enterprise tiers)

Answer

HubSpot's CRM Sandbox (Enterprise) lets teams test configurations, workflows, and integrations without affecting the live production portal.

Question 4

A client's sales team complains that contacts imported via CSV are not appearing in their team's default contact view. What is the most likely cause?

Accepted Answer

The contacts were imported without an owner assignment

Answer

Default team views often filter by 'Contact owner,' so contacts without an assigned owner will not appear in those filtered views.

Question 5

When setting up HubSpot's email sending domain, what DNS record type is required for DKIM authentication?

Accepted Answer

CNAME record

Answer

HubSpot requires CNAME records to be added to the client's DNS to complete DKIM authentication for outbound marketing emails.

(HCT) HubSpot Certified Trainer Practice Test

(HCT) HubSpot Certified Trainer Practice Test

HCT Implementation & Configuration 2