Troubleshooting & Problem Resolution Flashcards
7 cards from real HCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Troubleshooting & Problem Resolution flashcards as text
A trainee is frustrated that their HubSpot automation emails are going to spam for many recipients. What is the first troubleshooting step a trainer should guide them through?
Answer: Check domain authentication settings including SPF, DKIM, and DMARC records
Email deliverability issues almost always start with domain authentication; misconfigured SPF, DKIM, or DMARC records are the leading cause of emails landing in spam.
During a HubSpot training session, a participant cannot find a contact that was just imported via CSV. What should be checked?
Answer: Both import error logs and active view filters should be checked
A missing contact after import can result from either a row-level validation error in the import or an active filter on the contacts view hiding the record.
A client trained on HubSpot reports their social media posts scheduled in HubSpot are not publishing to LinkedIn. What is the most common cause?
Answer: The LinkedIn account connection has expired or been revoked and needs to be reconnected
Social media account connections in HubSpot require periodic re-authentication, and an expired LinkedIn connection will silently prevent posts from publishing.
A HubSpot Certified Trainer is helping a client whose revenue attribution reports show zero revenue despite closed-won deals existing. What should be investigated?
Answer: The deals may be missing an 'Amount' value or the report attribution model may not match deal close dates
Attribution reports require deals to have a populated Amount field and will only include deals whose close dates fall within the report's date range and attribution model window.
A trainee reports that their HubSpot Sales email sequences are sending but replies are not stopping the sequence automatically. What setting needs to be configured?
Answer: Enable the 'Unenroll on reply' setting within the sequence configuration
HubSpot sequences have an 'Unenroll on reply' setting that must be enabled for the sequence to automatically stop when a contact responds.
During a HubSpot onboarding training, a new user cannot see any contacts in the CRM despite the Super Admin confirming contacts exist. What should the trainer check?
Answer: The user's CRM object permissions may be set to 'owned only' with no assigned contacts
When a user's permission is set to view only their 'owned' records but they have no assigned contacts, the CRM will appear empty even though records exist.
A trainer is demonstrating HubSpot's predictive lead scoring but trainees see no scores on contact records. What prerequisite is most likely missing?
Answer: The portal needs sufficient historical contact and conversion data for the model to generate scores
HubSpot's predictive lead scoring model requires a sufficient volume of historical data — contacts and past conversions — before it can generate meaningful scores.