HCT HCT CRM & Contact Management 2

Question 1

When teaching HubSpot CRM, what is the recommended best practice for managing duplicate contact records?

Accepted Answer

Use HubSpot's built-in Manage Duplicates tool to merge them

Answer

HubSpot's Manage Duplicates tool automatically identifies likely duplicates and allows you to merge them, preserving the most complete data.

Question 2

A HubSpot trainer is explaining custom properties. Which of the following is a valid custom property field type in HubSpot CRM?

Accepted Answer

Dropdown select

Answer

Dropdown select is one of HubSpot's supported custom property field types, allowing users to choose from a predefined list of options.

Question 3

What HubSpot feature allows a trainer to demonstrate associating a Contact with multiple Companies?

Accepted Answer

Multiple Associations

Answer

HubSpot's Multiple Associations feature allows a single contact to be associated with more than one company record, reflecting real-world relationships.

Question 4

Which HubSpot CRM view shows a trainer the sequence of interactions logged for a specific contact over time?

Accepted Answer

Activity feed / Timeline

Answer

The Activity Feed (Timeline) on a contact record shows a chronological history of all logged interactions including emails, calls, meetings, and notes.

Question 5

When instructing users on importing contacts into HubSpot, what file format is required by default?

Accepted Answer

CSV (comma-separated values)

Answer

HubSpot's contact import feature requires a CSV file format, with column headers mapped to HubSpot contact properties.

(HCT) HubSpot Certified Trainer Practice Test

(HCT) HubSpot Certified Trainer Practice Test

HCT HCT CRM & Contact Management 2