HCT Business Operations & Ethics 2

Question 1

What is the purpose of general liability insurance for a house cleaning business?

Accepted Answer

To protect the business financially if a client's property is damaged or a person is injured during service

Answer

General liability insurance covers claims arising from property damage or bodily injury that occur in the course of providing cleaning services.

Question 2

Why should a cleaning technician avoid using a client's personal cleaning products without explicit permission?

Accepted Answer

Using client products without permission may create liability and could violate professional boundaries

Answer

Using a client's products without consent can create disputes about damage or depletion and blurs professional accountability.

Question 3

What does it mean for a cleaning technician to be 'bonded'?

Accepted Answer

A surety bond provides financial protection to clients against theft or dishonesty by the technician

Answer

A surety bond is a financial guarantee that compensates clients if a bonded employee is found to have committed theft or fraud.

Question 4

When a cleaning technician encounters prescription medication left in a visible area, the correct action is to:

Accepted Answer

Leave it undisturbed and clean around it, respecting client privacy and property

Answer

Touching or moving prescription medication without consent violates client privacy and could create liability for the technician.

Question 5

A technician disagrees with a coworker's cleaning methods. The professional way to address this is to:

Accepted Answer

Address it privately or raise it with a supervisor through proper channels

Answer

Professional disputes are resolved through private communication or proper management channels, not public confrontation.

HCT - House Cleaning Technician Certification Practice Test