HCCP Tenant and Community Relations 3

Question 1

A tenant who is 90 days behind on rent claims a disability prevents them from managing finances. What is the most appropriate action for a LIHTC manager?

Accepted Answer

Refer the tenant to a financial counseling resource and explore a repayment plan as a reasonable accommodation

Answer

Offering a referral and repayment plan engages the reasonable accommodation process without waiving the property's right to collect rent.

Question 2

At a LIHTC property, what distinguishes a grievance procedure from a general complaint process?

Accepted Answer

A grievance procedure provides a formal structured process with timelines for appealing management decisions

Answer

A grievance procedure is a formal, structured mechanism with defined timelines that allows tenants to appeal management decisions through multiple levels.

Question 3

A prospective tenant applies for a LIHTC unit and discloses during the interview that they have a prior eviction for lease violations. How should the manager handle this?

Accepted Answer

Apply the property's written screening criteria consistently, considering the nature and recency of the eviction

Answer

LIHTC properties must apply written screening criteria consistently; blanket denials without individualized assessment can violate Fair Housing requirements.

Question 4

A tenant reports that a property maintenance worker made a racially offensive comment during a repair visit. What should the LIHTC manager do first?

Accepted Answer

Document the complaint, take it seriously, investigate promptly, and respond to the tenant in writing

Answer

Prompt documentation and investigation of harassment complaints is required to address Fair Housing obligations and prevent hostile environment claims.

Question 5

What is the significance of providing lease documents and community notices in a tenant's primary language?

Accepted Answer

It reduces Fair Housing risk and supports meaningful access for limited English proficient residents

Answer

While not always explicitly mandated, translating key documents reduces national origin discrimination risk and supports LEP residents' ability to understand their rights.

(HCCP) Housing Credit Certified Professional Practice Test

(HCCP) Housing Credit Certified Professional Practice Test

HCCP Tenant and Community Relations 3