HCCP Tenant and Community Relations 2

Question 1

A LIHTC property manager receives a complaint from a tenant that a neighbor is playing loud music past midnight repeatedly. What is the most appropriate first step?

Accepted Answer

Document the complaint and attempt informal mediation between the parties

Answer

Documenting the complaint and attempting informal mediation is standard practice before escalating to formal lease violation procedures.

Question 2

Under the Fair Housing Act, which of the following is considered a protected class at the federal level?

Accepted Answer

Familial status

Answer

Familial status is a federally protected class under the Fair Housing Act; the others may be protected by state or local law but not federal law.

Question 3

A LIHTC property has a community room available to residents. A tenant requests exclusive use of the room for a private religious gathering. How should the property manager respond?

Accepted Answer

Allow the request only if the community room is not otherwise scheduled and the same opportunity is extended to all groups

Answer

Fair Housing requires equal treatment of all groups, so religious gatherings must be accommodated on the same terms as any other resident gathering.

Question 4

What is the primary purpose of a resident satisfaction survey at a LIHTC property?

Accepted Answer

To identify areas for service improvement and strengthen tenant retention

Answer

Resident satisfaction surveys are a community relations tool used to identify service gaps and improve tenant retention at affordable housing properties.

Question 5

A tenant at a LIHTC property requests a reasonable accommodation to keep an emotional support animal in a no-pets unit. The property manager should:

Accepted Answer

Request reliable documentation of the disability-related need if not obvious, then engage in the interactive process

Answer

Under the Fair Housing Act, managers may request reliable documentation of a non-obvious disability-related need before granting an accommodation.

(HCCP) Housing Credit Certified Professional Practice Test

(HCCP) Housing Credit Certified Professional Practice Test

HCCP Tenant and Community Relations 2