HCC Healthcare Operations & Performance Management Flashcards
6 cards from real HCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 HCC Healthcare Operations & Performance Management flashcards as text
What is capacity planning in the context of healthcare operations consulting?
Answer: Forecasting and aligning resources such as beds, staff, and equipment with projected patient demand
Capacity planning involves forecasting patient demand and aligning physical resources, staffing, and equipment to meet that demand efficiently without over- or under-resourcing.
Which staffing model is designed to adjust nurse-to-patient ratios dynamically based on patient acuity?
Answer: Acuity-based staffing
Acuity-based staffing adjusts the number and skill mix of nursing staff based on the complexity and severity of patients' conditions rather than using a fixed predetermined ratio.
What is the purpose of a patient flow analysis conducted by a healthcare consultant?
Answer: To identify bottlenecks and inefficiencies in how patients move through care delivery
Patient flow analysis identifies bottlenecks, delays, and inefficiencies in patient movement through healthcare settings to improve throughput and patient experience.
In healthcare operations, what does 'ALOS' stand for and why is it important?
Answer: Average Length of Stay; measures how long patients remain hospitalized
ALOS (Average Length of Stay) measures the average number of days patients spend hospitalized and is a key efficiency indicator used to benchmark against national norms and identify delays.
A consultant recommends implementing a daily management system (DMS) in a hospital. What is its primary function?
Answer: Providing real-time visibility into operations so leaders can identify and resolve issues quickly
A Daily Management System provides frontline leaders with real-time operational data and structured processes to identify issues, escalate problems, and maintain operational performance each day.
Which of the following is a primary driver of hospital readmission rates that a healthcare consultant should address?
Answer: Inadequate discharge planning and patient education
Inadequate discharge planning and insufficient patient education are primary drivers of avoidable hospital readmissions, leading to penalties under the Hospital Readmissions Reduction Program.