HCA Patient Rights and Communication 2

Question 1

A patient who speaks limited English asks their HCA a question. What is the BEST action?

Accepted Answer

Request a qualified medical interpreter

Answer

Answer using simple words and gestures only

Answer

Ask a family member to translate

Answer

Speak loudly and slowly in English

Question 2

Which federal law gives patients the right to access their medical records?

Accepted Answer

HIPAA

Answer

OSHA

Answer

ADA

Answer

EMTALA

Question 3

A patient refuses to take their prescribed medication. The HCA should:

Accepted Answer

Remind them once and then document and report the refusal

Answer

Crush the medication into food without telling them

Answer

Call the patient's family to override the decision

Answer

Insist until the patient complies

Question 4

Which type of communication involves body language, facial expressions, and gestures?

Accepted Answer

Nonverbal communication

Answer

Verbal communication

Answer

Written communication

Answer

Digital communication

Question 5

When is it appropriate for an HCA to share a patient's diagnosis with the patient's employer?

Accepted Answer

When the patient signs a HIPAA release for that employer

Answer

When the employer requests it in writing

Answer

When the employer pays for the patient's insurance

Answer

Never, unless court-ordered

Question 6

A patient expresses anxiety about an upcoming procedure. The BEST therapeutic response is:

Accepted Answer

'Tell me more about what concerns you.'

Answer

'Don't worry, everything will be fine.'

Answer

'Other patients have been through worse.'

Answer

'I'll let the doctor handle that.'

Question 7

Which document designates another person to make healthcare decisions if a patient becomes incapacitated?

Accepted Answer

Durable power of attorney for healthcare

Answer

Living will

Answer

DNR order

Answer

Informed consent form