GTP Professional Standards & Competencies 2 — Questions and Answers
Question 1: A GTP professional discovers a client has been overcharged by a supplier after the trip has ended. What is the most appropriate course of action?
- Ignore it since the trip is complete
- Contact the supplier to request a refund or credit on behalf of the client (Correct answer)
- Tell the client to dispute it directly with their credit card company
- Absorb the overcharge as a business expense
Correct answer: Contact the supplier to request a refund or credit on behalf of the client
GTP professionals are obligated to advocate for their clients even after a trip concludes, including pursuing financial remedies from suppliers.
Question 2: Which of the following best describes the concept of 'duty of care' in travel management?
- Ensuring all travel is booked at the lowest possible cost
- The obligation to take reasonable steps to protect traveler health, safety, and security (Correct answer)
- Providing clients with travel insurance options only
- Following airline seating assignment protocols
Correct answer: The obligation to take reasonable steps to protect traveler health, safety, and security
Duty of care refers to the legal and ethical responsibility to safeguard travelers from foreseeable risks during their journeys.
Question 3: When a travel professional receives a familiarization (FAM) trip invitation from a supplier, the most ethical approach is to:
- Accept and guarantee future bookings with that supplier
- Evaluate it objectively and disclose it to clients if relevant (Correct answer)
- Decline all FAM trips to avoid conflicts of interest
- Accept only if the supplier offers the lowest prices
Correct answer: Evaluate it objectively and disclose it to clients if relevant
FAM trips are legitimate educational tools, but professionals must disclose them to clients when they could influence recommendations.
Question 4: A GTP designee is asked to book travel for a client to a destination under a US State Department Level 3 Travel Advisory. The professional should:
- Refuse the booking entirely
- Book without comment since it is the client's choice
- Inform the client of the advisory, document the disclosure, and proceed per client's decision (Correct answer)
- Only book if the client signs a waiver absolving the agency of liability
Correct answer: Inform the client of the advisory, document the disclosure, and proceed per client's decision
Professionals must inform clients of relevant advisories and document the disclosure while respecting client autonomy to make final decisions.
Question 5: Which professional competency is most critical when managing a multi-country corporate travel program?
- Memorizing airline hub-and-spoke networks
- Cross-cultural communication and global supplier relationship management (Correct answer)
- Expertise in domestic US hotel rate negotiations only
- Proficiency with a single GDS platform
Correct answer: Cross-cultural communication and global supplier relationship management
Global corporate travel programs require cultural competency and the ability to manage diverse international supplier relationships effectively.
Question 6: A client requests that a travel professional book a vendor that the professional knows has had serious recent safety violations. The professional should:
- Book the vendor since the client requested it
- Refuse and book an alternative without explanation
- Share the safety concerns with the client and document the conversation before proceeding (Correct answer)
- Report the vendor to authorities and decline the booking
Correct answer: Share the safety concerns with the client and document the conversation before proceeding
Duty of care requires disclosing known safety risks to clients so they can make an informed decision.
Question 7: In the GTP framework, 'continuous professional development' primarily means:
- Attending at least one travel trade show per year
- Ongoing acquisition of knowledge and skills to remain current with industry changes (Correct answer)
- Renewing membership in a single professional association
- Completing the GTP certification once and maintaining the designation
Correct answer: Ongoing acquisition of knowledge and skills to remain current with industry changes
Continuous professional development is an active, ongoing commitment to learning that keeps practitioners current with evolving industry standards and practices.
GTP Professional Standards & Competencies 2
A GTP professional discovers a client has been overcharged by a supplier after the trip has ended.
What is the most appropriate course of action?