Customer Acquisition Flashcards
7 cards from real GMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Customer Acquisition flashcards as text
When running a paid acquisition campaign, what does 'ad frequency' refer to, and why does it matter?
Answer: How many times the same person sees your ad; too high causes ad fatigue
Ad frequency measures average impressions per unique user; excessive frequency leads to diminishing returns and banner blindness.
Which acquisition channel typically yields the highest conversion rate due to the strong relationship between referrer and prospect?
Answer: Word-of-mouth and referrals
Referrals from trusted contacts carry implicit endorsement, significantly increasing prospect trust and conversion likelihood.
What is 'churn-adjusted CAC' and why is it more informative than standard CAC?
Answer: CAC recalculated to account for early customer drop-off, giving a truer acquisition cost per retained customer
Churn-adjusted CAC factors out customers who leave quickly, revealing the true cost of acquiring customers who generate lasting value.
A growth team wants to test whether a free trial converts better than a freemium model. What is the correct test design?
Answer: A/B test new sign-ups by randomly assigning them to free trial vs. freemium and track conversion to paid
A proper A/B test randomly splits new sign-ups between the two models so that only the model variable differs, enabling causal comparison.
In email acquisition, what does a 'double opt-in' process accomplish?
Answer: Requires new subscribers to confirm their email, improving list quality and deliverability
Double opt-in confirms subscriber intent via a confirmation email, reducing fake addresses and improving list hygiene and deliverability.
Which growth lever involves optimizing the onboarding experience to ensure newly acquired users reach their 'aha moment' quickly?
Answer: Activation optimization
Activation optimization focuses on guiding new users to the key value moment that makes them likely to continue using the product and convert.
A marketer running Google Search ads wants to improve Quality Score. Which factor has the greatest direct impact?
Answer: Ad relevance and expected click-through rate
Quality Score is primarily driven by expected CTR, ad relevance to the keyword, and landing page experience — with expected CTR carrying heavy weight.