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Conversion Optimization Flashcards

7 cards from real GMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Conversion Optimization flashcards as text
  1. Which segmentation approach in CRO analyzes groups of users who share a common experience within a defined time period?

    Answer: Cohort analysis

    Cohort analysis groups users by a shared event (e.g., signup date) to track how conversion behavior evolves over time.

  2. What is 'loss aversion' and how is it applied in CRO?

    Answer: People fear losing more than they value gaining, so framing offers as avoiding loss can boost conversions

    Loss aversion (Kahneman & Tversky) means 'Don't miss out' framing can outperform 'Get the benefit' framing.

  3. An e-commerce site tests two checkout flows: a 3-step process vs. a 1-page checkout. The 1-page version wins. What principle explains this?

    Answer: Reducing steps and perceived effort lowers friction and abandonment

    Streamlining checkout reduces cognitive and effort friction, a key driver of cart abandonment.

  4. What is the primary risk of 'peeking' at A/B test results before reaching the predetermined sample size?

    Answer: False positives — declaring a winner when the difference is due to chance

    Stopping a test early based on interim results inflates false positive rates, a phenomenon called 'peeking bias.'

  5. Which on-page element has consistently shown the highest impact on conversion rate in CRO research?

    Answer: The headline

    Headlines are the first thing visitors read and determine whether they stay — they have the highest single-element impact on conversion.

  6. A B2B company adds a live chat widget to its pricing page and sees a 25% increase in demo requests. What CRO mechanism is at work?

    Answer: Reducing friction by answering objections in real-time at the decision point

    Live chat addresses last-mile objections at the highest-intent page, converting fence-sitters who needed reassurance.

  7. What does a 'holdout group' serve in a CRO experiment?

    Answer: A control segment that receives no treatment, used to measure the true incremental lift of a change

    A holdout group isolates the causal impact of a change by ensuring a portion of users never see the new experience.