GMAC Organizational Leadership 3

Question 1

In Kotter's eight-step model for leading change, what is the first step?

Accepted Answer

Create a sense of urgency

Answer

Kotter argues change starts with establishing urgency so people see why the status quo can't continue.

Question 2

Lewin's three-stage change model consists of which sequence?

Accepted Answer

Unfreeze, change, refreeze

Answer

Lewin described change as unfreezing current behaviors, moving to new ones, and refreezing them.

Question 3

Which of Schein's levels of organizational culture is the most deeply embedded and hardest to observe?

Accepted Answer

Basic underlying assumptions

Answer

Basic underlying assumptions are unconscious, taken-for-granted beliefs at the core of a culture.

Question 4

A leader who puts employees' growth and well-being first and sees leadership as a duty to serve is practicing what?

Accepted Answer

Servant leadership

Answer

Robert Greenleaf's servant leadership puts serving followers ahead of the leader's own interests.

Question 5

Which French and Raven power base comes from a person's specialized knowledge or skills?

Accepted Answer

Expert power

Answer

Expert power comes from expertise that others value and depend on.

GMAC - Graduate Management Admission Council Practice Test