GM Approved Pre-Owned 3 — Questions and Answers
Question 1: During the GM CPO inspection, which system is specifically checked to ensure proper airbag deployment readiness?
- Audio system
- Supplemental restraint system (SRS) (Correct answer)
- Cruise control
- Remote start system
Correct answer: Supplemental restraint system (SRS)
The SRS, including airbags and seatbelt pretensioners, is inspected during GM CPO certification for proper function and no fault codes.
Question 2: A dealer attempts to certify a vehicle that was previously declared a total loss by an insurance company. Under GM CPO rules, what must happen?
- It can be certified if repairs were made
- It is ineligible for GM CPO certification (Correct answer)
- It requires a special waiver from GM
- It can be certified with a disclosure sticker
Correct answer: It is ineligible for GM CPO certification
Vehicles with a prior total-loss or salvage title are permanently ineligible for GM CPO certification regardless of repair quality.
Question 3: Which GM brand is NOT covered under the GM Certified Pre-Owned program?
- Chevrolet
- Buick
- Hummer (legacy H2) (Correct answer)
- Cadillac
Correct answer: Hummer (legacy H2)
The legacy Hummer brand (H2/H3) is discontinued and not included in the current GM CPO program; eligible brands are Chevrolet, Buick, GMC, and Cadillac.
Question 4: What role does the GM CPO 3-day/150-mile exchange option play for a customer?
- It allows the customer to return the car for a full refund
- It lets the customer exchange for another CPO vehicle if not satisfied (Correct answer)
- It extends the warranty by 3 days
- It provides a free loaner vehicle for 3 days
Correct answer: It lets the customer exchange for another CPO vehicle if not satisfied
The exchange option gives CPO buyers up to 3 days or 150 miles to exchange the vehicle for another GM CPO vehicle if they are not satisfied.
Question 5: How does the GM CPO inspection checklist address tires?
- Tires are not part of the inspection
- Tires must have a minimum tread depth to pass certification (Correct answer)
- Any tires are acceptable regardless of condition
- Only rear tires are inspected
Correct answer: Tires must have a minimum tread depth to pass certification
The GM CPO inspection requires tires to meet a minimum tread-depth standard; tires below the threshold must be replaced before certification.
Question 6: Which of the following statements about GM CPO loan rates is accurate when compared to non-CPO used-vehicle rates?
- CPO rates are always higher than non-CPO rates
- CPO vehicles often qualify for lower rates due to manufacturer backing (Correct answer)
- CPO rates are identical to standard used-car rates by law
- GM Financial does not finance CPO vehicles
Correct answer: CPO vehicles often qualify for lower rates due to manufacturer backing
Because GM backs the CPO program with manufacturer warranties, lenders often extend more favorable interest rates to CPO buyers than to buyers of non-certified used vehicles.
Question 7: A GM CPO customer's vehicle breaks down 400 miles from home. What CPO benefit is specifically designed for this scenario?
- Free rental car for 30 days
- Trip interruption reimbursement and roadside assistance (Correct answer)
- Complimentary hotel for one year
- Free vehicle replacement
Correct answer: Trip interruption reimbursement and roadside assistance
GM CPO includes trip-interruption coverage that reimburses customers for lodging and meals when a covered breakdown occurs a qualifying distance from home.
GM Approved Pre-Owned 3
During the GM CPO inspection, which system is specifically checked to ensure proper airbag deployment readiness?