GM Approved Parts 2 — Questions and Answers
Question 1: Which designation indicates a GM-approved replacement part that meets original equipment specifications?
- ACDelco Professional (Correct answer)
- Universal OEM
- Standard Replacement
- Generic Certified
Correct answer: ACDelco Professional
ACDelco Professional parts are GM-approved and meet or exceed original equipment specifications for GM vehicles.
Question 2: When a GM warranty claim is submitted using a non-approved part, what is the likely outcome?
- Claim is approved if the repair is successful
- Claim may be denied and the warranty voided for that component (Correct answer)
- Claim is approved with a reduced payout
- Claim is forwarded to a third-party arbitrator
Correct answer: Claim may be denied and the warranty voided for that component
Using non-approved parts can result in warranty claim denial and may void coverage for the affected component.
Question 3: What is the primary purpose of the GM Parts Traceability system?
- To track dealer inventory levels
- To verify part authenticity and ensure approved parts are used in repairs (Correct answer)
- To calculate parts pricing automatically
- To manage shipping logistics for parts orders
Correct answer: To verify part authenticity and ensure approved parts are used in repairs
GM's traceability system verifies that parts used in repairs are authentic and approved, protecting warranty integrity.
Question 4: An ACDelco Advantage part differs from an ACDelco Professional part in that it is:
- Designed for newer GM models only
- A value-line option for older or high-mileage vehicles (Correct answer)
- Only available through independent retailers
- Made from recycled OEM components
Correct answer: A value-line option for older or high-mileage vehicles
ACDelco Advantage is a value-tier line suitable for older or high-mileage vehicles where premium OEM specs may be less critical.
Question 5: Which scenario requires the use of a GM-approved calibrated part during a repair?
- Replacing a cabin air filter
- Installing a new ADAS sensor or radar module (Correct answer)
- Swapping a standard floor mat
- Changing wiper blades
Correct answer: Installing a new ADAS sensor or radar module
ADAS sensors and radar modules require GM-approved calibrated parts to ensure proper system performance and safety.
Question 6: If a GM technician installs a counterfeit part without knowing it, who bears responsibility under GM policy?
- GM Corporate assumes all liability
- The parts manufacturer bears sole responsibility
- The dealership and technician share responsibility for verifying part authenticity (Correct answer)
- The customer is responsible for part selection
Correct answer: The dealership and technician share responsibility for verifying part authenticity
Dealers and technicians are responsible for verifying that parts are authentic and approved before installation.
Question 7: What feature on genuine GM parts packaging helps technicians verify authenticity at the dealership?
- A color-coded barcode only visible under UV light
- A holographic security label or QR code linked to GM's verification system (Correct answer)
- An embossed serial number on the part itself
- A tamper-evident wax seal
Correct answer: A holographic security label or QR code linked to GM's verification system
Genuine GM parts packaging includes holographic labels or QR codes that can be scanned to verify authenticity through GM's system.
GM Approved Parts 2
Which designation indicates a GM-approved replacement part that meets original equipment specifications?