(GLC) Georgia Librarian Certification Practice Test
GLC Reference Services and Research Support 3
What is 'virtual reference service' (also called digital reference or chat reference)?
Select your answer
A
A service that uses avatars to represent librarians in the physical library
B
The provision of reference assistance through online channels such as chat, email, or text messaging
C
An automated system that replaces human librarians with AI for all reference transactions
D
A catalog search interface available on the library's website
Hint