Reference Services and Research Support Flashcards
7 cards from real GLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Reference Services and Research Support flashcards as text
What is the primary purpose of the reference interview in library services?
Answer: To clarify the patron's actual information need before providing assistance
The reference interview is a structured conversation used to clarify and understand the patron's true information need, which may differ from their initial question.
Which type of question is most effective for opening a reference interview?
Answer: Open-ended questions that encourage the patron to elaborate
Open-ended questions invite patrons to describe their needs in their own words, giving the librarian richer context to provide accurate assistance.
A patron asks for 'something about the Civil War.' What is the librarian's best first action?
Answer: Conduct a reference interview to determine the patron's specific need
A vague request requires a reference interview to determine whether the patron needs a specific battle, era, biography, or other aspect before any resources are recommended.
What distinguishes a 'ready reference' question from a research reference question?
Answer: Ready reference questions require brief factual answers; research questions require in-depth assistance
Ready reference questions seek quick facts (e.g., a phone number or date), while research reference questions involve complex information needs requiring extended librarian guidance.
Which reference source would BEST help a patron find a brief definition of a legal term?
Answer: Black's Law Dictionary
Black's Law Dictionary is the standard legal reference for definitions of legal terms and is the most appropriate specialized reference source for this need.
Which technique helps ensure the patron's question has been fully answered at the end of a reference transaction?
Answer: The follow-up question, also called the 'closure question'
A follow-up or closure question—such as 'Does this completely answer your question?'—confirms that the patron's need has been fully met before ending the transaction.
According to RUSA (Reference and User Services Association) guidelines, which behavior is a hallmark of excellent reference service?
Answer: Maintaining approachability, interest, listening, searching, and follow-up
RUSA's Guidelines for Behavioral Performance of Reference and Information Service Providers identify approachability, interest, listening/inquiring, searching, and follow-up as the five core behavioral attributes.