General CNA Practice CNA Practice Communication and Interpersonal Skills 4

Question 1

A CNA witnesses a coworker speaking harshly to a patient. The most appropriate action is to:

Accepted Answer

Report the behavior to the charge nurse promptly

Answer

Confront the coworker loudly in front of the patient

Answer

Ignore it as it is not your responsibility

Answer

Tell the patient to file a complaint themselves

Question 2

Which of the following is an example of a professional boundary violation by a CNA?

Accepted Answer

Accepting an expensive gift from a patient's family

Answer

Addressing a patient by their preferred name

Answer

Reporting a change in the patient's condition to the nurse

Answer

Assisting a patient with grooming tasks

Question 3

When reporting a change in a patient's condition to the charge nurse, the CNA should:

Accepted Answer

Report immediately using objective, factual observations

Answer

Wait until the end of the shift to report all changes at once

Answer

Only report if the change seems very serious

Answer

Ask a coworker to report it instead

Question 4

A patient asks the CNA to keep a secret about something that may indicate abuse. The CNA should:

Accepted Answer

Explain that some information must be reported to keep the patient safe, then report it

Answer

Agree to keep the secret to maintain the patient's trust

Answer

Tell the patient to report it themselves

Answer

Document it in personal notes only

Question 5

During a care team meeting, the CNA should contribute by:

Accepted Answer

Sharing direct observations about the patient's daily functioning and behavior

Answer

Remaining silent since CNAs are not expected to speak in meetings

Answer

Only speaking if directly asked a question by a physician

Answer

Giving a medical diagnosis based on observed symptoms

Question 6

When disagreeing with a nurse's instruction about patient care, the CNA should:

Accepted Answer

Respectfully express concern privately to the nurse and ask for clarification

Answer

Refuse to follow the instruction without explanation

Answer

Follow the instruction without question even if clearly unsafe

Answer

Complain to other staff members about the nurse

Question 7

A CNA overhears two coworkers discussing a patient's diagnosis loudly in the hallway. This is:

Accepted Answer

A HIPAA violation that should be reported or addressed

Answer

Acceptable if no visitors are nearby

Answer

Fine as long as names are not used

Answer

Only a problem if a family member hears it