Geico Assessment Test Geico Insurance 4

Question 1

What is 'uninsured motorist coverage' designed to do?

Accepted Answer

Protect you when an at-fault driver has no insurance

Answer

Cover your speeding tickets

Answer

Pay for car washes

Answer

Lower your monthly bill automatically

Question 2

During a busy shift, a representative receives conflicting instructions. What is the best action?

Accepted Answer

Seek clarification from a supervisor before proceeding

Answer

Guess which instruction to follow

Answer

Ignore both instructions

Answer

Tell the customer to call back later

Question 3

Which scenario would most likely RAISE an auto insurance premium?

Accepted Answer

A recent at-fault accident

Answer

Completing a defensive driving course

Answer

Bundling home and auto policies

Answer

Maintaining continuous coverage

Question 4

What does the term 'premium' refer to in insurance?

Accepted Answer

The amount paid to keep a policy active

Answer

The payout after a claim

Answer

The deductible amount

Answer

A type of car upgrade

Question 5

A customer speaks quickly and is hard to understand. What is the most professional response?

Accepted Answer

Politely ask them to repeat or slow down to ensure accuracy

Answer

Pretend to understand and proceed

Answer

Interrupt and end the call

Answer

Enter random information

Question 6

A customer has a $500 deductible and $3,200 in covered repairs. How much does the insurer pay?

Accepted Answer

$2,700

Answer

$3,200

Answer

$500

Answer

$3,700

Question 7

Which behavior best reflects integrity in a customer service role?

Accepted Answer

Giving accurate information even when it isn't what the customer hopes to hear

Answer

Telling customers only what they want to hear

Answer

Avoiding difficult questions

Answer

Promising unrealistic outcomes