Geico Assessment Test Geico Insurance 2

Question 1

GEICO is best known as a direct-to-consumer insurer. What does 'direct-to-consumer' mean for customers?

Accepted Answer

Customers buy policies directly from GEICO without a local agent

Answer

Policies are only sold through independent brokers

Answer

Coverage is bundled with a bank account

Answer

Insurance is sold only at car dealerships

Question 2

A customer's car is declared a 'total loss.' What does this typically mean?

Accepted Answer

The cost to repair exceeds the vehicle's actual cash value

Answer

The car has minor cosmetic damage

Answer

The customer missed a payment

Answer

The car needs an oil change

Question 3

Which factor generally has the LEAST impact on an auto insurance premium?

Accepted Answer

The color of the vehicle

Answer

The driver's accident history

Answer

The vehicle's make and model

Answer

The location where the car is garaged

Question 4

A policyholder calls upset about a denied claim. What is the best first step for a representative?

Accepted Answer

Listen actively and acknowledge the customer's concern

Answer

Immediately transfer the call

Answer

Tell the customer the decision is final

Answer

End the call to avoid conflict

Question 5

What does a 'deductible' represent in an auto policy?

Accepted Answer

The amount the policyholder pays before insurance covers the rest

Answer

The monthly premium amount

Answer

The maximum the insurer will ever pay

Answer

A discount for safe driving

Question 6

If a customer's annual premium is $1,200 paid monthly, what is each monthly payment (ignoring fees)?

Accepted Answer

$100

Answer

$120

Answer

$144

Answer

$1,200

Question 7

Which coverage pays for damage to YOUR car from a collision regardless of fault?

Accepted Answer

Collision coverage

Answer

Liability coverage

Answer

Uninsured motorist coverage

Answer

Medical payments only