Geico Assessment Test Situational Judgment Flashcards
6 cards from real Geico Assessment Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Geico Assessment Test Situational Judgment flashcards as text
A customer insists their car damage was caused by a covered peril, but photos show evidence it was caused by normal wear and tear. How should you handle this?
Answer: Explain clearly why the damage appears to be wear and tear, which is not a covered peril, and offer to escalate for a second opinion
Transparent communication explaining the basis for a decision, with an offer to escalate, is the professional and fair approach.
During a busy period, a supervisor asks you to skip the verification steps on a batch of claims to meet a deadline. What is the BEST response?
Answer: Express your concern that skipping verification could lead to errors or fraud, and ask for guidance on how to proceed properly
Raising a legitimate concern about process integrity while still seeking guidance shows professional judgment and ethical responsibility.
A customer asks you whether they should file a claim for minor bumper damage that is less than their deductible. What is the MOST helpful advice?
Answer: Filing a claim for an amount less than the deductible typically does not result in a payout and may increase future premiums, so it may not be in the customer's best interest
Honest advice that serves the customer's financial interest — even if it means fewer claims — builds long-term trust and loyalty.
You receive two urgent tasks at the same time: a callback for a customer in distress and a routine paperwork deadline. What should you do?
Answer: Prioritize the customer in distress and notify your supervisor about the paperwork timing conflict
Customer welfare takes precedence in service roles; communicating the conflict to a supervisor ensures both tasks are managed appropriately.
A customer requests that you add their neighbor as a listed driver on their policy without the neighbor's knowledge. What should you do?
Answer: Explain that all listed drivers must be aware of and consent to being included on the policy, as this is standard insurance practice
Adding someone to a policy without their knowledge raises ethical and legal concerns; explaining this to the customer is the correct response.
A customer is very friendly and offers you a gift card as a thank-you for resolving their claim quickly. What should you do?
Answer: Politely decline, explaining that accepting gifts from customers is against company policy
Most insurance companies prohibit accepting gifts from customers to avoid conflicts of interest and maintain professional integrity.