Customer Service Flashcards
6 cards from real Geico Assessment Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Customer Service flashcards as text
What is uninsured motorist coverage?
Answer: Coverage that protects you if you are hit by a driver who has no insurance
Uninsured motorist coverage pays for your injuries and damages when the at-fault driver has no insurance or cannot be identified (hit-and-run).
What does comprehensive coverage protect against?
Answer: Damage from non-collision events like theft, vandalism, weather, fire, and animal strikes
Comprehensive covers damage to your vehicle from events other than collisions, including theft, fire, flood, hail, falling objects, and animal strikes.
What is the difference between liability and collision coverage?
Answer: Liability covers damage you cause to others; collision covers damage to your own vehicle from accidents
Liability pays for injuries and property damage you cause to others. Collision pays for damage to your own vehicle regardless of fault.
What factors typically affect auto insurance premiums?
Answer: Driving record, age, location, vehicle type, coverage levels, credit score, and mileage
Insurance premiums are calculated using multiple risk factors including your driving history, demographics, where you live, what you drive, and how much coverage you want.
What is a multi-policy discount?
Answer: A discount for bundling different types of insurance policies (auto + home) with the same company
Multi-policy (or bundling) discounts reward customers who carry multiple types of insurance with the same company, such as auto and homeowners.
What should you do if a customer reports a claim involving a potential injury?
Answer: Document all details carefully, advise them to seek medical attention, and follow the company's injury claim protocol
Injury claims require careful documentation, immediate medical attention advice, and proper protocol following to protect both the customer and the company.