Geico Assessment Test Customer Service 2

Question 1

What is uninsured motorist coverage?

Accepted Answer

Coverage that protects you if you are hit by a driver who has no insurance

Answer

Coverage for when you do not have insurance

Answer

Coverage that is not required

Answer

Coverage for rental cars only

Question 2

What does comprehensive coverage protect against?

Accepted Answer

Damage from non-collision events like theft, vandalism, weather, fire, and animal strikes

Answer

Only collisions

Answer

Only liability claims

Answer

Everything including mechanical breakdowns

Question 3

What is the difference between liability and collision coverage?

Accepted Answer

Liability covers damage you cause to others; collision covers damage to your own vehicle from accidents

Answer

They are the same

Answer

Liability is optional; collision is mandatory

Answer

Collision is cheaper

Question 4

What factors typically affect auto insurance premiums?

Accepted Answer

Driving record, age, location, vehicle type, coverage levels, credit score, and mileage

Answer

Only the car model

Answer

Only your age

Answer

Only your zip code

Question 5

What is a multi-policy discount?

Accepted Answer

A discount for bundling different types of insurance policies (auto + home) with the same company

Answer

A discount for having multiple cars

Answer

A discount for paying multiple months at once

Answer

A discount for multiple drivers

Question 6

What should you do if a customer reports a claim involving a potential injury?

Accepted Answer

Document all details carefully, advise them to seek medical attention, and follow the company's injury claim protocol

Answer

Tell them injuries are not covered

Answer

Minimize the importance of the injury

Answer

Transfer them to a different department without taking information