Communication & Stakeholder Relations Flashcards
7 cards from real GCP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
A project manager sends a detailed technical email to a stakeholder who prefers verbal briefings. This is an example of:
Answer: Mismatched communication medium
Using a channel that doesn't match the stakeholder's preference reduces communication effectiveness.
Which of the following is an example of 'pull communication'?
Answer: Posting updates to a shared project portal for stakeholders to access
Pull communication places information in a repository where recipients can retrieve it at their convenience.
A project manager wants to reduce communication noise when delivering critical updates. What should they do?
Answer: Use clear subject lines and limit the message to key points only
Clear subject lines and concise content help critical messages stand out and be acted upon.
During a lessons-learned session, stakeholders provide negative feedback about communication frequency. The BEST follow-up action is:
Answer: Document the feedback and update the communication management plan for future projects
Documenting lessons learned and updating the plan applies the feedback to improve future project communications.
A stakeholder is 'resistant' according to the engagement assessment matrix. The project manager should:
Answer: Develop targeted engagement strategies to move them toward neutral or supportive
Targeted engagement strategies address the root cause of resistance and work to shift stakeholder attitudes.
Which element distinguishes formal communication from informal communication on a project?
Answer: Formal communication follows established channels and is documented; informal does not
Formal communication uses defined channels and creates records, while informal communication is spontaneous and undocumented.
What is the recommended approach when stakeholder requirements conflict with each other?
Answer: Facilitate a negotiation session to reach an agreed-upon resolution
Facilitated negotiation allows conflicting stakeholders to collaborate on a mutually acceptable solution.