Communication & Stakeholder Relations Flashcards

A project manager notices a key stakeholder has stopped attending status meetings. What is the BEST first step?

Answer: Schedule a one-on-one to understand their concerns

A one-on-one conversation helps uncover disengagement reasons before escalating or changing communication approaches.

Which communication method is MOST appropriate for conveying complex technical risks to a non-technical executive stakeholder?

Answer: Visual dashboard with plain-language risk summary

Visual dashboards with plain language translate technical complexity into executive-friendly insights.

During a GCP project, two departments disagree on data access requirements. What should the project manager do?

Answer: Facilitate a joint requirements session with both stakeholders

Facilitating a joint session surfaces conflicting needs and drives consensus among affected parties.

What does 'active listening' require a project manager to do during stakeholder conversations?

Answer: Paraphrase and confirm understanding of what was said

Paraphrasing and confirming understanding demonstrates engagement and reduces miscommunication.

A stakeholder requests a change that is outside the project scope. The BEST response is to:

Answer: Document the request and route it through the change control process

The change control process ensures all scope changes are evaluated for impact before approval.

Which stakeholder engagement level is represented when a stakeholder understands the project and is willing to contribute to its success?

Answer: Supportive

A Supportive stakeholder understands the project and actively assists its success without driving it.

When managing a globally distributed GCP project team, which communication practice is MOST important?

Answer: Establish agreed-upon communication protocols accounting for time zones

Agreed protocols that respect time zones reduce friction and ensure consistent participation across regions.