GCP Change Management & Organizational Development Flashcards
6 cards from real GCP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 GCP Change Management & Organizational Development flashcards as text
Which change management model uses the stages 'Unfreeze, Change, Refreeze' to describe organizational transformation?
Answer: Lewin's Change Management Model
Kurt Lewin's model describes change as unfreezing current behaviors, moving to a new state, and refreezing to stabilize the change.
In the ADKAR change management model, what does the 'K' stand for?
Answer: Knowledge
ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement — Knowledge refers to knowing how to change.
Which of the following is a common reason organizational change initiatives fail?
Answer: Lack of a clear vision and insufficient leadership sponsorship
Research consistently shows that insufficient leadership sponsorship and unclear vision are the leading causes of change initiative failure.
What is a 'Change Champion' in the context of organizational change?
Answer: An employee who advocates for and supports the change within their team or department
Change Champions are influential employees who support the change, model new behaviors, and help their peers navigate the transition.
A Stakeholder Impact Assessment during a change initiative is used to:
Answer: Identify who is affected by the change, to what degree, and what support they need
A Stakeholder Impact Assessment maps stakeholders by their level of impact and readiness to change, guiding targeted communication and support strategies.
Resistance to change is best addressed by:
Answer: Engaging resistors early, understanding their concerns, and involving them in the change process
Early engagement and involvement of resistant stakeholders converts opposition into advocacy and uncovers valid concerns that can improve the change approach.