GCP Change Management & Organizational Development Flashcards

What is the primary goal of a 'sustainment plan' following a change implementation?

Answer: Embed the change into daily operations so that new behaviors become the new norm

A sustainment plan ensures the change sticks by reinforcing new behaviors through performance management, coaching, and ongoing communication after go-live.

Which leadership style is most effective during the early stages of a major organizational change?

Answer: Transformational leadership

Transformational leaders inspire a shared vision, motivate through meaning rather than just compliance, and are most effective at rallying people around significant change.

A 'change impact analysis' documents which of the following?

Answer: The specific processes, roles, systems, and behaviors that will be different after the change

A change impact analysis identifies what specifically will change — processes, job roles, tools, skills required — so affected stakeholders can be prepared accordingly.

In organizational development, 'force field analysis' is used to:

Answer: Identify and weigh driving forces that support change against restraining forces that resist it

Force field analysis (developed by Lewin) helps change managers visualize and strengthen the forces driving change while reducing the forces blocking it.

What role does 'two-way communication' play in a successful change initiative?

Answer: It builds trust and surfaces concerns early by allowing employees to ask questions and provide feedback

Two-way communication demonstrates respect for employees, surfaces implementation problems early, and significantly increases change adoption rates.

Which metric best measures the adoption and utilization of a change by employees over time?

Answer: Percentage of employees performing new behaviors correctly in their day-to-day work

Adoption and utilization metrics track whether employees are actually performing the new behaviors, which is the ultimate measure of change success.