GCP Change Management & Organizational Development Flashcards

Kotter's 8-Step Model for leading change begins with which first step?

Answer: Create a sense of urgency

Kotter's first step is establishing a sense of urgency by helping people see why change is necessary and must happen now.

What is 'organizational culture' and why is it critical in change management?

Answer: The shared values, beliefs, and behaviors that shape how work gets done and determine change receptivity

Organizational culture represents deeply held values and norms that either support or undermine change efforts — culture that conflicts with a change will derail it.

A 'readiness assessment' conducted before a change initiative helps organizations:

Answer: Identify gaps in capability, culture, and commitment that must be addressed for the change to succeed

Readiness assessments diagnose the organization's current state versus the desired state, revealing barriers that must be addressed before implementation.

Which organizational development (OD) intervention focuses on improving how teams work together by examining group processes, communication, and roles?

Answer: Team Building / Process Consultation

Team building and process consultation OD interventions help groups examine and improve their own norms, communication patterns, and collaborative processes.

The 'Prosci Change Triangle' (PCT) model identifies which three elements as critical for successful change?

Answer: Leadership/Sponsorship, Project Management, and Change Management

Prosci's PCT model shows that successful change requires all three elements — leadership sponsorship, project management, and change management — working together.

What is 'change saturation' and how does it affect employees?

Answer: When the volume and pace of organizational changes overwhelm employees' capacity to absorb them

Change saturation occurs when employees face more change than they can successfully navigate, leading to fatigue, resistance, and declining performance.