Communication & Stakeholder Relations Flashcards

A stakeholder engagement assessment matrix is PRIMARILY used to:

Answer: Compare current vs. desired stakeholder engagement levels

The matrix maps each stakeholder's current engagement level against the desired level to identify gaps.

Which situation would MOST warrant an unplanned communication to stakeholders?

Answer: A critical risk that has materialized affecting project delivery

Materialized critical risks require immediate stakeholder notification outside the regular communication schedule.

The communication management plan should include which of the following?

Answer: Stakeholder information needs, frequency, and communication methods

The communication management plan defines who needs what information, when, and through which channels.

A project sponsor asks for weekly progress reports, but the PM believes bi-weekly is sufficient. What should the PM do?

Answer: Discuss the preference with the sponsor and document the agreed cadence

Aligning on reporting cadence with the sponsor and documenting it ensures clear expectations and avoids conflict.

What is the PRIMARY purpose of a RACI chart in stakeholder communication?

Answer: Clarify roles and responsibilities for project activities

A RACI chart identifies who is Responsible, Accountable, Consulted, and Informed for each task, reducing ambiguity.

During project execution, a new regulatory stakeholder is identified. The FIRST action the project manager should take is:

Answer: Assess their influence, interests, and communication needs

Assessing a new stakeholder's influence and needs allows the PM to tailor an appropriate engagement strategy.

Which technique BEST helps resolve a communication breakdown between the project team and a business stakeholder?

Answer: Hold a facilitated meeting to surface and address misunderstandings

A facilitated meeting creates a safe space to surface misunderstandings and rebuild shared understanding.