Professional Standards and Ethics Flashcards

How should substandard work by another technician be handled?

Answer: Document professionally, explain factually, report safety hazards to TSSA

Address issues professionally with factual documentation, not personal attacks.

What is the professional responsibility regarding customer privacy?

Answer: Must protect personal information, property details, and security information confidentially

Technicians have trust obligations when entering customers' homes.

Why must gas technicians avoid working while impaired?

Answer: Impairment compromises judgment, reaction time, and attention, risking public safety

Gas work requires full cognitive and physical capability due to safety stakes.

How should pricing and billing be handled ethically?

Answer: Provide transparent pricing, accurate invoices, and honest work descriptions

Transparency and accuracy in financial dealings reflect professional integrity.

What environmental responsibilities do gas technicians have?

Answer: Proper disposal of old equipment and materials, plus promoting energy-efficient installations

Responsible disposal and efficiency promotion are part of modern professional practice.

What is the standard regarding honestly representing certification level?

Answer: Must accurately represent certification and never claim qualifications not held

Misrepresenting certification is a serious ethical and legal violation.