Funeral Service Test Professional Standards & Competencies 2 — Questions and Answers
Question 1: A funeral director discovers that a family member has been given incorrect pricing information by a colleague. What is the FIRST appropriate action?
- Blame the colleague privately and move on
- Correct the information with the family and honor the accurate price (Correct answer)
- Charge the higher price since it was already quoted
- Refer the family to a competitor
Correct answer: Correct the information with the family and honor the accurate price
Correcting misinformation promptly and honoring fair pricing upholds professional integrity and consumer protection standards.
Question 2: Under the FTC Funeral Rule, which document must be offered to anyone who inquires in person about funeral arrangements?
- A death certificate copy
- A General Price List (GPL) (Correct answer)
- A casket price list only
- An itemized statement of services
Correct answer: A General Price List (GPL)
The FTC Funeral Rule requires funeral homes to offer a General Price List to anyone who inquires in person about funeral arrangements or the prices of funeral goods or services.
Question 3: Which behavior BEST demonstrates cultural competency in funeral service?
- Applying the same procedures regardless of cultural background
- Asking families about their specific cultural or religious traditions and accommodating them (Correct answer)
- Suggesting that all families adopt standard American funeral customs
- Limiting services to those the funeral home is most comfortable providing
Correct answer: Asking families about their specific cultural or religious traditions and accommodating them
Cultural competency requires actively learning about and respecting each family's traditions to provide truly personalized, dignified care.
Question 4: What is the primary purpose of a pre-need funeral arrangement?
- To increase funeral home revenue immediately
- To allow individuals to plan and often pre-fund their own funeral in advance (Correct answer)
- To bypass the FTC Funeral Rule requirements
- To transfer embalming liability to the family
Correct answer: To allow individuals to plan and often pre-fund their own funeral in advance
Pre-need arrangements allow individuals to make their funeral wishes known and often pre-fund services, relieving family members of decision-making burdens during bereavement.
Question 5: A funeral director who witnesses a colleague falsifying a death certificate should:
- Ignore it to maintain workplace harmony
- Report it to the appropriate licensing authority (Correct answer)
- Help cover it up to protect the funeral home
- Simply correct the record themselves without reporting
Correct answer: Report it to the appropriate licensing authority
Falsifying a death certificate is a criminal act; professionals are ethically and legally obligated to report such misconduct to licensing authorities.
Question 6: Which professional standard requires a funeral director to disclose all fees before services are rendered?
- OSHA Bloodborne Pathogen Standard
- The FTC Funeral Rule (Correct answer)
- State Embalming Act
- NFDA Code of Good Funeral Practice
Correct answer: The FTC Funeral Rule
The FTC Funeral Rule mandates itemized price disclosure before services are rendered so consumers can make informed decisions.
Question 7: When handling the remains of a person who died from a highly contagious disease, the funeral director's FIRST responsibility is to:
- Proceed with normal embalming without precautions
- Consult the family's wishes before taking any action
- Follow all applicable OSHA and public health guidelines for personal protective equipment (Correct answer)
- Transfer the body to another facility immediately
Correct answer: Follow all applicable OSHA and public health guidelines for personal protective equipment
OSHA standards and public health guidelines mandate appropriate PPE and precautions to protect funeral staff when handling remains from infectious disease cases.
Funeral Service Test Professional Standards & Competencies 2
A funeral director discovers that a family member has been given incorrect pricing information by a colleague.
What is the FIRST appropriate action?