1. B

Providing transparent cost disclosures ensures ethical, client-centered service.

2. B

Reflective case studies engage adult learners through experiential learning.

3. A

Accreditation requires inclusion of ethics and diversity in curriculum design.

4. B

Empathetic listening fosters trust during grief counseling.

5. B

The FTC enforces the Funeral Rule for consumer protection.

6. C

Adults prefer practical, real-world applications in education.

7. B

Sharing coping strategies normalizes emotional management.

8. B

Performance rubrics provide objective skill evaluation.

9. B

Itemized pricing transparency is a key FTC requirement.

10. B

Professional empathy maintains clear, compassionate communication.

11. B

Measurable objectives align instruction with performance outcomes.

12. B

Self-assessment promotes active engagement and growth.

13. B

Objective rubrics ensure fair, skill-based evaluation.

14. B

Restating messages confirms understanding and attentiveness.

15. B

Missing price lists can lead to FTC-imposed fines.

16. B

Andragogy emphasizes self-directed adult learning.

17. B

Balanced mentorship develops both technical and emotional competencies.

18. A

Privacy practices protect client data akin to HIPAA standards.

19. A

Adults learn best through real-world collaborative problem solving.

20. B

Observation checklists objectively measure empathy behaviors.

21. A

Interdisciplinary design integrates multiple knowledge domains.

22. B

The Funeral Rule mandates consumer information rights.

23. B

Effective feedback addresses observable, improvable behaviors.

24. A

Application-based learning enhances confidence and retention.

25. B

Formative assessments guide continuous learner improvement.

26. A

OSHA compliance ensures safe chemical and biohazard handling.

27. A

Interactive online tools promote engagement and mastery.

28. A

Independent performance indicates successful mentorship outcomes.

29. B

Family feedback accurately reflects communication effectiveness.

30. A

Role-play builds experiential understanding and retention.

31. A

The GPL provides transparent pricing to consumers.

32. A

Real case studies make ethical learning relevant and engaging.

33. A

Reflective responses demonstrate understanding and empathy.

34. A

Documented structures ensure accountability and consistency.

35. A

Outcome data confirms actual training effectiveness.

36. A

Alignment guarantees coherent and measurable instruction.

37. A

Regular updates sustain compliance and staff competence.

38. A

Conferences and workshops support lifelong professional learning.