Front Desk Receptionist Front Desk Technology Proficiency 5

Question 1

What does 'park a call' mean on an office phone system?

Accepted Answer

Place a call on a shared hold that another extension can retrieve

Answer

End the call

Answer

Block the caller

Answer

Record the call

Question 2

Which file format is best for sending a document that should look the same on any device?

Accepted Answer

PDF

Answer

Raw text pasted in chat

Answer

A screenshot photo

Answer

A voice memo

Question 3

In a shared team calendar, what color-coding is commonly used to indicate a fully booked day?

Accepted Answer

It varies but a filled or marked block signals no availability

Answer

It always turns the screen off

Answer

It prints automatically

Answer

It emails all clients

Question 4

What is two-factor authentication (2FA) used for?

Accepted Answer

Adding a second layer of security when logging in

Answer

Doubling the font size

Answer

Sending two emails

Answer

Printing two copies

Question 5

A guest requests the office Wi-Fi. What is the most appropriate response?

Accepted Answer

Provide the designated guest network name and password

Answer

Share the private admin password

Answer

Refuse all internet access

Answer

Give them your personal login

Question 6

When saving a client file, why is a clear, consistent naming convention important?

Accepted Answer

It makes documents easy to locate and organize later

Answer

It makes files harder to find

Answer

It deletes duplicates

Answer

It encrypts the file

Question 7

The office phone shows a voicemail indicator. What should you do at the start of your shift?

Accepted Answer

Check and respond to the voicemail messages

Answer

Delete all messages without listening

Answer

Turn off the phone

Answer

Forward them to a random number