Front Desk Receptionist Front Desk Technology Proficiency 4

Question 1

What does a red or busy indicator light on a multi-line phone usually mean?

Accepted Answer

The line is currently in use

Answer

The line is free

Answer

The phone is off

Answer

The battery is low

Question 2

You need to send the same email to 50 clients without them seeing each other's addresses. Which field should you use?

Accepted Answer

BCC

Answer

To

Answer

CC

Answer

Subject

Question 3

In appointment software, what does a 'recurring' setting do?

Accepted Answer

Automatically repeats the appointment on a schedule

Answer

Deletes the appointment

Answer

Sends it to spam

Answer

Prints it once

Question 4

Which of these is a cloud-based storage service commonly used to share office files?

Accepted Answer

Google Drive

Answer

Notepad

Answer

Calculator

Answer

Paint

Question 5

The credit card terminal displays 'declined.' What is the appropriate next step?

Accepted Answer

Politely ask for another form of payment

Answer

Accuse the customer of fraud

Answer

Call the police

Answer

Give the service for free

Question 6

What is the benefit of using email templates for common front-desk replies?

Accepted Answer

They save time and ensure consistent messaging

Answer

They slow down responses

Answer

They delete old emails

Answer

They block spam

Question 7

If your computer freezes and won't respond, what is a safe first troubleshooting step?

Accepted Answer

Wait a moment, then try closing the unresponsive program

Answer

Throw it away

Answer

Spill water on it

Answer

Unscrew the case immediately