Front Desk Receptionist Administrative & Clerical Duties 3

Question 1

While managing the front desk mail, an item is marked 'Confidential' and addressed to a specific employee. You should:

Accepted Answer

Deliver it unopened to the addressee

Answer

Open it to sort contents

Answer

Leave it in the public tray

Answer

Forward it to the manager instead

Question 2

A spreadsheet you maintain has a formula error affecting totals. The best first step is to:

Accepted Answer

Locate and correct the formula, then verify totals

Answer

Delete the spreadsheet

Answer

Ignore it if it looks close

Answer

Print it and hand it to a manager as-is

Question 3

The purpose of a 'tickler' or follow-up file is to:

Accepted Answer

Remind staff of tasks and dates that need action

Answer

Store broken equipment

Answer

Hold outgoing mail only

Answer

Keep spare keys

Question 4

When scheduling a conference room, checking for conflicts prevents:

Accepted Answer

Two groups booking the same room at once

Answer

Extra cleaning

Answer

Higher electricity bills

Answer

Loss of parking spaces

Question 5

Proper labeling of physical files primarily helps to:

Accepted Answer

Enable quick and accurate retrieval

Answer

Decorate the office

Answer

Reduce the need for a computer

Answer

Increase paper usage

Question 6

You receive an incoming fax that is partially cut off. The correct action is to:

Accepted Answer

Request the sender resend a complete copy

Answer

Guess the missing text

Answer

File it incomplete

Answer

Discard it silently

Question 7

Batching similar clerical tasks, such as filing all documents at set times, mainly improves:

Accepted Answer

Efficiency and reduced task-switching

Answer

Office decor

Answer

Phone volume

Answer

Supply costs only