FREE Walmart Order Management Questions and Answers

For personal use items, you should provide the manufacturer's phone number.

True

False

Correct! Wrong!

What should you offer first in exchange for a return?

Refund

Order cancelation

Replacement

Correct! Wrong!

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Item missing from box

Lost after delivery

Change of mind

Missing Parts

Correct! Wrong!

If a credit card order is placed and then cancelled. What happened with the money?

The customer will be refunded.

The customer must go to the store to obtain the cash.

Instead, the customer will receive a gift card.

The authorization hold will be removed within 5 business days.

Correct! Wrong!

Customers who desire a refund must always return the item to Walmart.

False

True

Correct! Wrong!

The customer wishes to cancel an order, but the order has already been sent. What are your options?

Inform the consumer about the return procedure.

CCA should be contacted to request a cancellation.

Contact the manufacturer.

Please call us back; the cancellation option may become available later.

Correct! Wrong!

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

Issue a refund for "lost in transit."

Recommend going with the cops.

Offer a replacement as "item missing from package,"

Recommend disputing the charges or contacting the carrier.

Correct! Wrong!

FREE Walmart Order Management Questions and Answers

For personal use items, you should provide the manufacturer's phone number.

What should you offer first in exchange for a return?

What reason code should be used to handle a return for air fryer that didn't come with the cable?

If a credit card order is placed and then cancelled. What happened with the money?

Customers who desire a refund must always return the item to Walmart.

The customer wishes to cancel an order, but the order has already been sent. What are your options?

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

FREE Walmart Aptitude Assessment Test Questions and Answers

FREE Walmart Maintenance Assessment Question and Answers

FREE Walmart Maintenance Test Question and Answers

FREE Walmart Knowledge Questions and Answers

FREE Walmart Maintenance Technician Question and Answers

For personal use items, you should provide the manufacturer's phone number.

What should you offer first in exchange for a return?

What reason code should be used to handle a return for air fryer that didn't come with the cable?

If a credit card order is placed and then cancelled. What happened with the money?

Customers who desire a refund must always return the item to Walmart.

The customer wishes to cancel an order, but the order has already been sent. What are your options?

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

Premium Tests $49/moFREE November-2024

Premium Tests $49/mo
FREE November-2024