FREE Walmart Order Management Questions and Answers

Customers who desire a refund must always return the item to Walmart.

False

True

Correct! Wrong!

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

Recommend disputing the charges or contacting the carrier.

Recommend going with the cops.

Offer a replacement as "item missing from package,"

Issue a refund for "lost in transit."

Correct! Wrong!

For personal use items, you should provide the manufacturer's phone number.

False

True

Correct! Wrong!

If a credit card order is placed and then cancelled. What happened with the money?

Instead, the customer will receive a gift card.

The customer must go to the store to obtain the cash.

The authorization hold will be removed within 5 business days.

The customer will be refunded.

Correct! Wrong!

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Missing Parts

Lost after delivery

Item missing from box

Change of mind

Correct! Wrong!

What should you offer first in exchange for a return?

Order cancelation

Refund

Replacement

Correct! Wrong!

The customer wishes to cancel an order, but the order has already been sent. What are your options?

Please call us back; the cancellation option may become available later.

CCA should be contacted to request a cancellation.

Inform the consumer about the return procedure.

Contact the manufacturer.

Correct! Wrong!

FREE Walmart Order Management Questions and Answers

Customers who desire a refund must always return the item to Walmart.

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

For personal use items, you should provide the manufacturer's phone number.

If a credit card order is placed and then cancelled. What happened with the money?

What reason code should be used to handle a return for air fryer that didn't come with the cable?

What should you offer first in exchange for a return?

The customer wishes to cancel an order, but the order has already been sent. What are your options?

FREE Walmart Maintenance Test Question and Answers

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FREE Walmart Knowledge Questions and Answers

Customers who desire a refund must always return the item to Walmart.

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

For personal use items, you should provide the manufacturer's phone number.

If a credit card order is placed and then cancelled. What happened with the money?

What reason code should be used to handle a return for air fryer that didn't come with the cable?

What should you offer first in exchange for a return?

The customer wishes to cancel an order, but the order has already been sent. What are your options?

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