FREE Walmart Order Management Questions and Answers

What should you offer first in exchange for a return?

Order cancelation

Refund

Replacement

Correct! Wrong!

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

Recommend disputing the charges or contacting the carrier.

Offer a replacement as "item missing from package,"

Issue a refund for "lost in transit."

Recommend going with the cops.

Correct! Wrong!

If a credit card order is placed and then cancelled. What happened with the money?

The authorization hold will be removed within 5 business days.

Instead, the customer will receive a gift card.

The customer will be refunded.

The customer must go to the store to obtain the cash.

Correct! Wrong!

For personal use items, you should provide the manufacturer's phone number.

True

False

Correct! Wrong!

The customer wishes to cancel an order, but the order has already been sent. What are your options?

Inform the consumer about the return procedure.

CCA should be contacted to request a cancellation.

Please call us back; the cancellation option may become available later.

Contact the manufacturer.

Correct! Wrong!

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Missing Parts

Lost after delivery

Item missing from box

Change of mind

Correct! Wrong!

Customers who desire a refund must always return the item to Walmart.

False

True

Correct! Wrong!

FREE Walmart Order Management Questions and Answers

What should you offer first in exchange for a return?

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

If a credit card order is placed and then cancelled. What happened with the money?

For personal use items, you should provide the manufacturer's phone number.

The customer wishes to cancel an order, but the order has already been sent. What are your options?

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Customers who desire a refund must always return the item to Walmart.

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What should you offer first in exchange for a return?

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

If a credit card order is placed and then cancelled. What happened with the money?

For personal use items, you should provide the manufacturer's phone number.

The customer wishes to cancel an order, but the order has already been sent. What are your options?

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Customers who desire a refund must always return the item to Walmart.

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