FREE Soft Skills – Communication: Conflict Resolution and Negotiation Questions and Answers

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What term describes the readiness of one party in a conflict to prioritize the interests of the opponent over their own?

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The correct answer is "Accommodating." When one party in a conflict is willing to prioritize the interests of the opponent over their own, they are demonstrating an accommodating approach, showing a cooperative and selfless attitude to resolve the conflict.

What is the term used to describe a conversation aimed at finding a resolution to a conflict?

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Negotiation refers to a conversation or dialogue between parties with conflicting interests, aiming to find a resolution that satisfies both sides. It involves discussions, compromise, and collaborative efforts to reach a mutually acceptable agreement and resolve the conflict effectively.

What is the accurate sequence of the negotiation process among the options provided?

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In the negotiation process, the first step involves preparing and planning for the negotiation, followed by setting the ground rules for the discussion. Then, there is a stage of clarifying and justifying positions, followed by the bargaining and problem-solving phase. Finally, the negotiation process concludes with reaching closure on the agreement and implementing the agreed-upon terms.

What is it called when someone seeks to fulfill their own interests without considering the consequences it may have on the other party involved in the conflict?

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The correct answer is "Competing." When someone seeks to fulfill their own interests without considering the impact on the other party involved in the conflict, they are engaging in a competitive approach, where they prioritize their needs and goals over cooperation or accommodation.

In the dispute between you and your neighbor over the broken fence, where you both want to minimize harm to your relationship, who would be the most suitable neutral third-party to mediate and assist in the negotiation process?

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In the dispute over the broken fence where both parties want to preserve their relationship, a mediator would be the most suitable neutral third-party to help facilitate communication and assist in finding a mutually agreeable resolution. A mediator is trained to remain impartial and guide the negotiation process, ensuring both parties' interests are considered while working towards a resolution that satisfies both sides and maintains their relationship.

Which of these statements is most likely to be associated with the avoidance conflict management style?

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The statement "I don't want to talk about it" is most likely to be associated with the avoidance conflict management style. In this approach, individuals try to evade or ignore the conflict rather than addressing it directly, often opting to avoid discussing the issue altogether.

What are the three loci or sources of conflict?

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The three loci or sources of conflict are dyadic (between two individuals or parties), intergroup (between different groups or teams), and intragroup (within the same group or team).

What is considered the conventional perspective on conflict among the options provided?

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The conventional perspective on conflict among the options provided is that conflict must be avoided. This means that the prevailing belief is that conflict is not beneficial and should be minimized or eliminated when possible

Within organizations, there are three prevalent types of conflict. These include ________, ________, and ________ conflict.

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Within organizations, the three prevalent types of conflict are task conflict, relationship conflict, and process conflict. Task conflict involves disagreements related to work tasks and goals, relationship conflict arises from interpersonal clashes, and process conflict relates to differences in approaches or methods of completing tasks.

What type of conflict is it when it obstructs the group's performance?

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The correct answer is "dysfunctional." When conflict obstructs the group's performance and becomes counterproductive or detrimental to the group's goals, it is considered dysfunctional conflict.

In this scenario, each negotiator is primarily concerned with fulfilling their individual interests, regardless of the potential consequences or losses that others may experience.

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The correct answer is "distributive negotiation." In a distributive negotiation, each negotiator is mainly focused on maximizing their gains and securing their individual interests, often leading to a win-lose outcome, where one party's gains come at the expense of the other party's losses.

What is a defining feature of the accommodation conflict handling style among the options provided?

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The correct answer is "I let you win and enhance the relationship." In the accommodation conflict handling style, one party willingly sacrifices their own interests and concerns to satisfy the other party's needs, thus prioritizing the relationship over individual gains.

Which one of the following outcomes is considered beneficial or positive when it comes to conflict?

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When conflict is handled constructively and resolved effectively, it can lead to positive outcomes such as enhanced problem-solving abilities, as parties involved may need to communicate, negotiate, and find creative solutions to address the issues at hand.

What is one of the methods for resolving conflicts?

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The correct answer is "Negotiation." Negotiation is one of the methods for resolving conflicts, as it involves discussions and communication between conflicting parties to find mutually agreeable solutions and reach a compromise.

What does integrative negotiation signify, involving compromise, cooperation, and the creation of value to establish a "win-win" scenario while fostering enduring relationships?

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Integrative negotiation indeed involves compromise, cooperation, and the creation of value to achieve a "win-win" outcome, while also nurturing enduring relationships between the parties involved. In integrative negotiations, the focus is on finding mutually beneficial solutions that address the interests and concerns of both parties, leading to a positive and sustainable relationship.

What is the role of an arbitrator?

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An arbitrator is a third party who holds the power to make a final decision and impose a resolution upon the conflicting parties if they are unable to reach a mutually agreeable solution on their own.

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