Free PTC Therapeutic Communication Techniques Questions and Answers

Question 1

Which of the following is an example of active listening?

Accepted Answer

Answer

Interrupting the speaker to give advice.

Answer

Repeating back what the speaker has said.

Answer

Avoiding eye contact.

Answer

Daydreaming while the person speaks.

Question 2

What does paraphrasing in communication help achieve?

Accepted Answer

Answer

Confusing the message further.

Answer

Confirming the message has been understood.

Answer

Changing the subject.

Answer

Redirecting the conversation.

Question 3

Which therapeutic communication technique involves reflecting the emotional tone of the speaker's message?

Accepted Answer

Answer

Summarizing

Answer

Reassuring

Answer

Mirroring

Answer

Paraphrasing

Question 4

Which of the following statements is an example of an open-ended question?

Accepted Answer

Answer

Do you feel better?

Answer

How are you feeling today?

Answer

Are you ready to leave?

Answer

Did you sleep well last night?

Question 5

Why is silence considered a therapeutic communication technique?

Accepted Answer

Answer

To make the speaker uncomfortable.

Answer

To avoid conversation.

Answer

To encourage the speaker to reflect.

Answer

To demonstrate indifference.

Question 6

What does summarizing in communication help to do?

Accepted Answer

Answer

Present new ideas.

Answer

Make the conversation longer.

Answer

Confirm the main points of the conversation.

Answer

Avoid important topics.

Question 7

Which technique can be used to reassure a patient and reduce anxiety?

Accepted Answer

Answer

Giving false hope.

Answer

Offering advice without understanding.

Answer

Offering reassurance in a calm, empathetic manner.

Answer

Interrupting to offer a solution.

Question 8

How should a psychiatric technician respond to nonverbal communication?

Accepted Answer

Answer

Ignore nonverbal communication.

Answer

Interpret nonverbal cues to understand the patient's emotions.

Answer

Focus only on verbal responses.

Answer

Disregard the patient's body language.

Question 9

Why is it important for psychiatric technicians to maintain professional boundaries in communication?

Accepted Answer

Answer

To create personal relationships.

Answer

To maintain a balance between empathy and objectivity.

Answer

To gain personal trust.

Answer

To avoid difficult conversations.