FREE PMC Client Communication & Professional Ethics Questions and Answers

Question 1

Why is active listening important in client communication?

Accepted Answer

It demonstrates respect and understanding

Answer

Active listening involves fully concentrating on what the client (or parent/guardian) is saying, both verbally and non-verbally. This practice demonstrates that their concerns, preferences, and feedback are valued, building trust and fostering a strong therapeutic relationship based on mutual respect and understanding.

Question 2

Which of the following is considered a breach of client confidentiality?

Accepted Answer

Talking about a client to a friend

Answer

Client confidentiality is a fundamental ethical principle, meaning all client information must be kept private. Discussing a client's details with anyone not directly involved in their care, such as a friend, is a serious breach of trust and professional ethics.

Question 3

What is the best way to handle a client’s complaint?

Accepted Answer

Listen actively and address the issue

Answer

When a client has a complaint, the most professional and ethical approach is to listen attentively without interruption or defensiveness. This demonstrates respect, allows the therapist to fully understand the concern, and provides an opportunity to address the issue constructively and find a resolution.

Question 4

What does informed consent mean in pediatric massage?

Accepted Answer

Guardian agrees after understanding all aspects

Answer

Informed consent means that the child's legal guardian has received and understood all relevant information about the massage session, including its purpose, techniques, potential benefits, risks, and alternatives. They then voluntarily agree to the treatment, ensuring ethical practice and legal compliance.

Question 5

What is one key aspect of maintaining professional boundaries?

Accepted Answer

Using professional and respectful behavior

Answer

Maintaining professional boundaries involves consistently acting in a manner that upholds the therapeutic relationship, focusing on the client's well-being. This includes using respectful language, maintaining appropriate physical distance, and avoiding personal relationships or discussions that could compromise the professional nature of the interaction.

CLT - Certified Lymphatic Therapist Practice Test

CLT - Certified Lymphatic Therapist Practice Test

FREE PMC Client Communication & Professional Ethics Questions and Answers