FREE NYS PCO Professional Level Exam Questions and Answers
The communication strategy that is most likely to ensure that you comprehend what the other person is seeking to express when you are engaged in conversation with another person is to:
Explanation:
Making eye contact and nodding are aspects of communication, however, they are meant to show engagement and do not necessarily ensure understanding. Similarly, speaking slowly does not ensure that the message is accurately received. Repeating back the information is recognized as an effective technique for ensuring understanding.
Which of the following should be used as the paragraph's topic sentence?
Explanation:
The correct answer to the question is response option B. The combined theme of the sentences is client information requests and how they are processed. Therefore, starting the paragraph with the statement that clients have a right to receive the information is the most logical and useful sentence placement.
The best classification for Statement A is:
Explanation:
The statement indicates that the request form does not indicate time
requirements and this is a possible cause of the problem. To arrive at this answer, you must do two things.
First, determine what the problem actually is. In this case, the problem has been defined as requests not
being made in a timely manner.
Next, look at each response option and decide how it relates to the problem.
Statement A provides a reason why forms might be turned in late, making it a possible cause and, therefore, the correct answer. Statement B gives information that indicates the number of requests that are late, making it a symptom. Statement C gives information related to the outcome associated with late requests, making it a relationship. Statement D offers an approach for making others more aware of time requirements, making it a solution.
I wanted to __1__ you that I have faced some problems when using the client database.
Just one of my previous five questions __2__ accurate.
Which of the following should go in position one the most?
Explanation:
The correct answer for question 6 is (advise). Advise means giving information and is the most appropriate word for the context of the sentence
If a person you are speaking with wants to vent about a situation by talking it out before moving on to useful dialogue.
It is essential to:
Explanation:
You are correct! The other three response options do not allow the person to work past their frustration and may antagonize the person more. Cutting the person off in the midst of this process may make the person feel that their feelings are not viewed as important or reasonable. Most people just want the opportunity to be heard.
How many meetings can a person plan in a single day at most?
Explanation:
7 meetings. To determine the answer, you must plan out a complete schedule using the information provided.
I wanted to __1__ you that I have faced some problems when using the client database.
Just one of my previous five questions __2__ accurate.
Which of the following should go in position two the most?
Explanation:
The correct answer for question 7 is (has been). That option is the only verb in the form that is grammatically correct given the beginning of the sentence and the intent to reflect something that has occurred in the past.