Free NYS PCO Professional Level Exam Questions and Answers

Question 1

How many meetings can a person plan in a single day at most?

Accepted Answer

7

Answer

8

Answer

5

Answer

6

Question 2

The best classification for Statement A is:

Accepted Answer

Cause

Answer

Relationship

Answer

Solution

Answer

Symptom

Question 3

The communication strategy that is most likely to ensure that you comprehend what the other person is seeking to express when you are engaged in conversation with another person is to:

Accepted Answer

Repeat back to the person what you believe they are saying

Answer

make continued eye contact

Answer

Nod your head in agreement while the person speaks

Answer

Ask the person to speak slowly

Question 4

If a person you are speaking with wants to vent about a situation by talking it out before moving on to useful dialogue.
It is essential to:

Accepted Answer

Recognize that this is an important part of moving past the emotion and allow them to express their feelings.

Answer

Point out the person that the current behavior is unproductive

Answer

Offer the person suggestions on how to calm down

Answer

Politely excuse yourself, but do not explain the reason

Question 5

I wanted to __1__ you that I have faced some problems when using the client database. Just one of my previous five questions __2__ accurate.
Which of the following should go in position one the most?

Accepted Answer

Advise

Answer

Advice

Answer

Instruct

Answer

Note

Question 6

I wanted to __1__ you that I have faced some problems when using the client database. Just one of my previous five questions __2__ accurate.
Which of the following should go in position two the most?

Accepted Answer

Has been

Answer

Are

Answer

Is

Answer

Have been

Question 7

Which of the following should be used as the paragraph's topic sentence?

Accepted Answer

Sentence B

Answer

Sentence C

Answer

Sentence E

Answer

Sentence A