Free Nurse Executive Trivia Question and Answers

Question 1

An employee being coached by the nurse manager has been late for work three mornings this week. What remarks and inquiries ought to be made during this coaching session by the manager?

Accepted Answer

All of the above

Answer

“You have been late three times this week and that is not acceptable.”

Answer

“When you are late it throws the pace of the entire unit off and client care suffers.”

Answer

“What is causing you to be late?”

Question 2

What is the main justification for confronting a nurse who has been accused of breaking infection control rules?

Accepted Answer

To encourage the correct behavior

Answer

To set an example for other employees

Answer

To protect the institution from liability

Answer

To punish the guilty

Question 3

An employee has repeatedly broken the law and refused to accept coaching. Discipline is necessary, the manager has decided. What ought the manager to start with?

Accepted Answer

Make certain that the information regarding policy violations is correct.

Answer

Keep the human resources department informed

Answer

Wait for one more infraction to occur and discipline immediately afterward.

Answer

Plan a private meeting for the disciplining

Question 4

What sentence from the nurse manager illustrates everyday coaching the best?

Accepted Answer

“Let me show you a method I have found to be effective in making patient assignments.”

Answer

“Over the past 6 months the narcotics count has been off on several days that you have worked.”

Answer

“I think you need to get different day care that would allow you to be on time.”

Answer

“Can we meet this afternoon for about 30 minutes to discuss your progress?”

Question 5

The nurse manager has received a complaint about a certified nurse's assistant (CNA) who refused to wash her hands between clients while giving morning care. Which of the nurse manager's statements would be the most impactful

Accepted Answer

“Forgetting to perform hand hygiene between clients can spread infection.”

Answer

“If I hear of any more instances of you not performing hand hygiene, I will write you up.”

Answer

“Why do you refuse to perform hand hygiene?”

Answer

“Do you need a class on hand hygiene?”

Question 6

The nursing manager has no choice but to fire an employee after coaching and discipline have failed. What component of this issue needs the most careful thought and preparation?

Accepted Answer

Accurately documenting all stages of the situation

Answer

Whether the termination will adversely affect unit staffing

Answer

How to keep the human resources department informed

Answer

When the termination will occur

Question 7

Against the nursing manager, a terminated employee gets a grievance. When would the employee's claim be favorable?

Accepted Answer

The terminated employee’s last evaluation discusses problems with performance, but no coaching is described.

Answer

There are notes in the employee’s record from human resources indicating the nurse manager had discussed issues with the HR director.

Answer

When problems with the employee arose, the manager’s average time of intervention was less than 1 day.

Answer

The nurse manager wrote notes on the expectations discussed during disciplinary sessions.