NMC CBT Communication and Interpersonal Skills

Question 1

A patient appears anxious and avoids eye contact during your conversation. What should you do?

Accepted Answer

Gently ask them if they feel comfortable discussing their concerns.

Answer

Speak louder to ensure they hear you clearly.

Answer

End the conversation to avoid making them more anxious.

Answer

Continue speaking without acknowledging their behavior.

Question 2

You are explaining a treatment plan to a patient, but they seem confused and ask the same questions repeatedly. What should you do?

Accepted Answer

Repeat the information using simpler terms and visual aids if necessary.

Answer

Tell the patient to read the information leaflet provided.

Answer

Ignore their questions and proceed with the treatment plan.

Answer

Ask a colleague to explain instead.

Question 3

A colleague speaks harshly to a patient in your presence. How should you respond?

Accepted Answer

Address the issue immediately and professionally with your colleague.

Answer

Apologize to the patient and report the incident later.

Answer

Ignore the situation, as it is not your responsibility.

Answer

Speak to your manager after your shift without addressing the colleague.

Question 4

You are caring for a patient who does not speak your language. What is the best course of action?

Accepted Answer

Arrange for a professional interpreter to assist with communication.

Answer

Use hand gestures and facial expressions to communicate.

Answer

Ask the patient’s family member to interpret.

Answer

Avoid detailed communication to prevent misunderstandings.

Question 5

A patient refuses to communicate with you because of a past negative experience with healthcare staff. What should you do?

Accepted Answer

Apologize for their past experience and reassure them of your commitment to their care.

Answer

Assign another nurse to their care.

Answer

Ignore their behavior and provide care as usual.

Answer

Explain that their behavior is not acceptable.