FREE NCBTMB Professional Ethics and Standards Questions and Answers

Question 1

A client mentions they have persistent, sharp pain in their shoulder and asks, "What do you think is wrong with me?" Which of the following is the most appropriate response for the massage therapist?

Accepted Answer

"Based on the tension I feel in your shoulder muscles, I recommend you see a doctor for a proper diagnosis."

Answer

"It sounds like you have a torn rotator cuff. You should rest it."

Answer

"I can't say for sure, but let's do some deep work and I can prescribe some stretches for you."

Answer

"I'm not allowed to discuss medical conditions, so let's just focus on a general relaxation massage today."

Question 2

A long-term client asks you to become a distributor for a new health supplement company they have joined. What is the most ethical course of action?

Accepted Answer

Politely decline, explaining that entering into a business relationship creates a dual relationship that could compromise the therapeutic bond.

Answer

Agree to help, as it supports your client's new business venture.

Answer

Agree, but only offer the products to new clients, not existing ones.

Answer

Refer the client to another therapist and then agree to join their business.

Question 3

According to the ethical principles of client confidentiality, which of the following actions is permissible for a massage therapist?

Accepted Answer

Discussing a client's treatment plan with their physical therapist after the client has signed a valid release of information form.

Answer

Posting an interesting case study on social media, using only the client's first name.

Answer

Telling your partner about a client's stressful life events because they seem to be affecting their muscle tension.

Answer

Leaving a client's paper intake form visible on the front desk in the reception area.

Question 4

Which of the following advertising claims is unethical and outside the professional scope of a massage therapist?

Accepted Answer

"Our miracle massage is guaranteed to cure your fibromyalgia."

Answer

"Specializing in sports massage for post-event recovery."

Answer

"Our techniques may help reduce stress and improve relaxation."

Answer

"We are certified in manual lymphatic drainage."

Question 5

Before performing a new type of advanced stretching on a client, the principle of informed consent requires the therapist to do which of the following?

Accepted Answer

Explain the technique, its potential benefits and risks, and obtain the client's voluntary agreement to proceed.

Answer

Briefly mention they are trying something new as they begin the stretch.

Answer

Have the client sign a general liability waiver at the beginning of their very first session.

Answer

Ensure the client is a long-term, regular client who trusts their judgment.

Question 6

A regular client gives you an expensive piece of jewelry as a holiday gift. What is the most appropriate and ethical response?

Accepted Answer

Politely decline, explaining that your professional policy is to not accept valuable gifts to maintain the integrity of the therapeutic relationship.

Answer

Accept the gift to avoid offending the client.

Answer

Accept the gift but give the client several free sessions in return.

Answer

Suggest the client return the gift and give you cash instead.