FREE MPI Claims Services Questions and Answers

Question 1

John has placed an order for Saree on 5th Dec 2014 which is getting supplied through our Vendor & it is still on "Packed" status even on 6th Dec 2014.
What is the process to be followed if customer call us regarding the order?

Accepted Answer

Inform customer to wait for 24-48 hrs for the order status to move to Shipped & incase if the status remains unchanged even post that request to call us & we shall initiate task WIP/Packed more than 24 hrs & provide TAT

Answer

Advise customer to keep tracking order on My Myntra as we do not have the specific timelines when the product will get disptached from Vendor

Answer

Raise task WH & Logistics - WIP/Packed more than 24 hrs & provide TAT

Answer

Inform customer that product is getting shipped through our vendor & it is taking more time than expected & inform that he will get the order delivered on or before the promise date

Question 2

For Converse shoes, the size mentioned on the bottom of the shoe is:

Accepted Answer

US Size

Answer

Indian Size

Answer

Euro Size

Answer

UK Size

Question 3

Only for highly critical tech issues on Myntra.com website, like site down, key pages (Home, Men, Women), Listing pages, Cart, PDP, Address widget, etc. not loading you will send your feedback and inputs to :

Accepted Answer

TechOps@Myntra.com

Answer

TechOnCall@Myntra.com

Answer

TechCall@Myntra.com

Answer

TechONOPS@myntra.com

Question 4

Customer claims that, the body lotion she had received was empty. What is the process you follow?

Accepted Answer

Advise the customer to share the images through Contact us form from any E-mail ID of his.

Answer

Just queue the return

Answer

Advise the customer to share the email ( Issue description along with the image of the product through Contact us form (Customer has to send the E-mail from the same E-mail ID from which he had placed an order).

Answer

Queue the return after confirming the policy

Question 5

I am sorry I knocked your coffee over and it has spilled on your lap, let me pay for your dry cleaning bill. is an

Accepted Answer

Apology Statement

Answer

Empathy statement

Answer

Sympathy statement

Answer

None of the given options

Question 6

Customer calls in stating, he had requested for the amount to be transferred back to his account. The total amount was Rs. 2600. Customer claims he had received only Rs. 2300. You check Prism and the information given by the customer was right (balance of Rs. 300 was in his Myntra.com account). What is the process you will follow to ensure this is addressed?

Accepted Answer

Please change the status of the already raised task on that incident from "Resolved / Closed" to “Re-opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 3 business days.

Answer

Please change the status of the already raised task on that incident from "Resolved / Closed" to “Opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 3 business days.

Answer

Please change the status of the already raised task on that incident from "Resolved / Closed" to “Opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 2 business days.

Answer

Please change the status of the already raised task on that incident from "Resolved / Closed" to “Re-opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 2 business days.

Question 7

Which means that the patient and or insured has authorized the payer to reimburse the provider directly?

Accepted Answer

Assignment of benefits

Answer

Accept assignment

Answer

Coordination of benefits

Answer

Medical necessity

Question 8

Providers who o not accept assignment of Medicare benefits do not receive information included in the ______, which is sent to the patient.

Accepted Answer

Medicare summary notice

Answer

Electronic flat file

Answer

Encounter form

Answer

Ledger

Question 9

The transmissions of claims data to payers or clearinghouses is called claims...

Accepted Answer

Submission

Answer

Adjucation

Answer

Assignment

Answer

Processing

Question 10

Which facilitates processing of nonstandard claims data elements into standard data elements?

Accepted Answer

Clearinghouse

Answer

EHNAC

Answer

Payer

Answer

Provider

John has placed an order for Saree on 5th Dec 2014 which is getting supplied through our Vendor & it is still on "Packed" status even on 6th Dec 2014.What is the process to be followed if customer call us regarding the order?

John has placed an order for Saree on 5th Dec 2014 which is getting supplied through our Vendor & it is still on "Packed" status even on 6th Dec 2014.
What is the process to be followed if customer call us regarding the order?