FREE MPH Master of Public Health: Hospitality Industry Basics Questions and Answers


Chris, who resides in Maine, recently took a trip to California. He purchased a new surfboard while he was there. Does this encounter with the surf store qualify as a contact with the hospitality sector? If not, why not?

Correct! Wrong!

The experience of buying a surfboard in a surf shop would not typically be considered an interaction with the hospitality industry. The hospitality industry primarily encompasses businesses and services related to accommodation, food and beverage, travel, and tourism experiences.

Which of the following does the hotel sector NOT see as a trend?

Correct! Wrong!

"Vacations booked years in advance" is not considered a trend in the hospitality industry. In recent years, there have been several emerging trends and shifts within the hospitality industry, driven by changing consumer preferences and advancements in technology.

What distinguishes a lead from a regular staff member?

Correct! Wrong!

A lead differs from a general member of staff by having additional responsibilities, although these responsibilities do not typically involve direct supervision of other staff members.

All of these elements are a part of the tourist sector, EXCEPT:

Correct! Wrong!

"Addresses" are not typically considered a component of the tourism industry. The tourism industry typically encompasses various sectors and components related to travel, hospitality, and leisure activities.

Which industry DOES NOT include the entertainment industry?

Correct! Wrong!

Resorts are typically considered a part of the entertainment sector. Resorts often offer various forms of entertainment, including live performances, shows, recreational activities, and amenities such as casinos, theaters, theme parks, and sports facilities. They aim to provide a comprehensive entertainment experience for their guests.

Why has there been increasing rivalry in the hotel sector, specifically?

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One reason for the increase in competition in the hospitality industry is the rise of online booking platforms and travel websites. The advent of technology and the widespread use of the internet have made it easier for travelers to compare prices, read reviews, and book accommodations and services directly online. This has lowered barriers to entry for smaller establishments and increased the visibility and accessibility of a wide range of options for travelers. As a result, there is now more competition among hotels, resorts, vacation rentals, and other hospitality businesses to attract and retain guests by offering competitive prices, unique experiences, and excellent customer service. The ease of online booking has empowered consumers to make informed choices and has driven the industry to continually improve and differentiate itself to stand out in a crowded marketplace.

Is it wise for someone to use a travel agency rather than just make their own reservations online for a trip? If not, why not?

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Whether it is a good idea to book a trip through a travel agent or to book it online independently depends on individual preferences and circumstances. There are advantages to both options, and the choice ultimately depends on factors such as personal preferences, complexity of the trip, desired level of control, and available time.

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