FREE Microsoft Dynamics 365 Fundamentals Questions and Answers

Question 1

Dynamics 365 Field Service is used by a corporation. The inspections function needs to be used by service technicians. You draft inspection logs that include the right queries and checklists.
What should you do next?

Accepted Answer

Connect the service task types to the inspection records.

Answer

Connect the work orders to the inspection records.

Answer

To the service accounts, add the inspection records.

Answer

Each resource booking that calls for an inspection should also include the inspection records.

Question 2

Dynamics 365 Field Service is implemented by a corporation.
You must use data that already exist to generate a work order.
Which two records from the table can be changed into a work order? 
Select all applicable answers.

Accepted Answer

Case

Answer

Lead

Answer

Contact

Answer

Account

Question 3

Dynamics 365 Field Service is employed by a corporation. The business intends to conduct inspections as a part of the related work orders.
Which two inspection capabilities are those? 
Select all applicable answers.

Accepted Answer

version management

Answer

device readings

Answer

functional location

Answer

schedule assistant

Question 4

Dynamics 365 Field Service is employed by a corporation. The business arranges maintenance for a client.
Which two elements are necessary?
Select all applicable answers.

Accepted Answer

Resources

Answer

Incident types

Answer

Service tasks

Answer

Customer assets

Question 5

To support customer equipment, you employ Dynamics 365 Field Service.
Which feature can you employ to offer preventative service?

Accepted Answer

Connected Field Service

Answer

Inspections

Answer

Work order types

Answer

Agreements

Question 6

Dynamics 365 Field Service is employed by a corporation. For a customer who requests a specific technician, you create a work order.
Where should you record the request?

Accepted Answer

Resource Preference

Answer

Requirement Characteristic

Answer

Bookable Resource

Answer

Work Order

Question 7

Dynamics 365 Field Service is employed by a corporation. A new dispatcher needs to have the capabilities of a scheduling board explained to them.
How should a scheduling board be described?

Accepted Answer

Displays upcoming appointments for technicians.

Answer

Active work orders are displayed.

Answer

Determines the need for resources.

Answer

Lists the assets owned by the customer.

Question 8

Dynamics 365 Field Service is used by a corporation.
The creation of work orders by hand is required for service delivery at clients' locations.
For a work order to be created, which two fields must be filled in?
Select each appropriate response.

Accepted Answer

Service account

Answer

Service territory

Answer

Billing account

Answer

Incident type

Question 9

Dynamics 365 customer engagement apps are used by a corporation. The business intends to expand and add functionality to the apps using Microsoft Power Platform.
What are the two things you can do?
Select each appropriate response.

Accepted Answer

Model-driven apps included with Dynamics 365 customer engagement can be customized.

Answer

Each Dynamics 365 app has different access controls to Dynamics 365 data.

Answer

Use the Common Data Model to store your data.

Question 10

A business employs Dynamics 356 Sales. You are putting in place a system that aids users in entering data.
Which model-driven apps feature of Dynamics 365 should you use?

Accepted Answer

business process flows

Answer

dataflows

Answer

workflows

Answer

business rules

Dynamics 365 Field Service is used by a corporation.The inspections function needs to be used by service technicians.You draft inspection logs that include the right queries and checklists. What should you do next?

Dynamics 365 Field Service is used by a corporation.
The inspections function needs to be used by service technicians.
You draft inspection logs that include the right queries and checklists.
What should you do next?