FREE MBA Sales Questions and Answers
Which of the following is NOT a step in the order-getting creative selling process?
Providing customer service is indeed an important step in the creative selling process carried out by order getters or sales representatives.
Support staff typically participate in marketing business-to-customer (B2C) product sales.
Support personnel are typically not directly involved in promoting the sale of business-to-customer (B2C) products. Support personnel generally provide assistance and support to the sales team, but their primary focus is on internal operations and customer support rather than direct sales activities.
The various categories of salespeople include:
Salespersons can be categorized into different types based on their roles and responsibilities within the sales process.
These salespeople are in charge of a company's expansion by acquiring new business and boosting sales from current clients.
Order getters, or sales representatives, play a crucial role in driving the growth of a company by obtaining orders from new customers and increasing sales from existing customers.
Some selling objectives are:
The goals of selling typically include finding new prospects and keeping existing customers satisfied.
A "micro-marketer" can be thought of as a salesperson.
While marketing activities encompass a broader set of functions beyond individual sales interactions, salespeople do fulfill micro-marketing roles by directly engaging with customers, promoting products or services, and providing valuable market insights. Their efforts contribute to achieving sales targets, building customer relationships, and creating a positive brand image at the individual level.
Who is in charge of setting up product displays, replenishing stock, accepting orders, and fielding phone calls?
Order takers typically handle tasks such as arranging product displays, restocking products, answering phone calls, and taking orders.