FREE Lean Six Sigma Yellow Belt Certification MCQ Questions and Answers
Which of the following would be primarily concerned with benefits and working conditions?
Voice of the Employee (VOE) is described as an opportunity for workers to express issues about workplace policies, give suggestions for improving workplace conditions, and gather feedback on how to improve the customer experience.
It is great if your team uses the approach of _________ to create a fishbone diagram and capture all of the problems of interest.
A fishbone diagram is a visual tool for identifying all possible causes of an issue. This technique is used to determine the root causes of an issue. A fishbone diagram, which is commonly used for root cause analysis, combines brainstorming with a form of mind map template. It should work well as a test case approach for determining cause and effect.
The 33 checkpoints assure correct completion of each DMAIC step: true or false
The DMAIC methodology provides a structured framework for process improvement, and it involves various tools, techniques, and best practices that should be followed to achieve effective results. These steps and guidelines help ensure that the process improvement efforts are well-planned, data-driven, and aligned with the goals of the project.
Which of the following is a technique of conveying the idea that the outputs of a process are a function of all the inputs to the process?
A mathematical formula is represented by Y = f(x). It is useful for assessing several possible outcomes based on the inputs and factors involved. The "Y" indicates the result, the "f" represents the function used in the computation, and the "X" represents the formula's input or inputs.
True or false: The required sample size is determined by the confidence level and confidence interval chosen.
The confidence level and the desired confidence interval are indeed determinants of the necessary sample size in statistical sampling.
When conducting a sample survey or study, it's important to determine the sample size that will provide accurate and reliable results. The confidence level represents the probability that the true population parameter (such as a mean or proportion) falls within the calculated confidence interval. The confidence interval is a range of values that is likely to contain the true population parameter.
Both within a process and across processes, hand-off points can result in delays or mistakes: False or true
Process hand-off points, whether they occur internally within a single process or between different processes, can indeed cause delays, errors, and other challenges.
A process hand-off point is where work or information is transferred from one person, team, department, or process to another. These hand-offs can introduce inefficiencies, complications, and potential issues in the workflow for several reasons:
To find possible waste in the process flow, qualitative analysis, including an analysis of the eight wastes, can be used: False or true
That statement is true. Qualitative analysis, including techniques like the 8 wastes analysis, can indeed be used to identify potential waste in the process flow.
A ________ is used to determine the complexity of a process and to help in identifying essential steps in the process.
A process map is a tool that illustrates the inputs, actions, and outputs of a process in a concise, step-by-step map. This is often completed during the Define stage of a DMAIC project. The goal of process mapping is to assist team members and those involved in the process in understanding the process.
What chart or graph would you use to display trend data and process outputs or outcomes in chronological order:
A line graph (also known as a line chart) is commonly used to display trend data and show process outputs or outcomes sequenced by time. In a line graph, data points are connected with lines, providing a visual representation of how the values change over a continuous time period.
The Value Chain of an organization is the sum total of all the processes that occur in the business to take inputs and change them into consumer desired outputs.
A value chain is a series of various steps that go into the manufacture of a finished product, from its initial design through its delivery at a customer's door. The chain outlines each step in the process where value is added, including the sourcing, manufacturing, and marketing phases of its creation.
What graph or chart would you use to summarize and rank data categories for the purpose of prioritization:
A Pareto chart is used to summarize and rank data groups for the purpose of prioritization.
A Pareto chart is a specific type of bar chart that combines both bars and a line graph. It helps you identify the most significant factors contributing to a particular issue or problem. The key principle behind a Pareto chart is the Pareto Principle (also known as the 80/20 rule), which states that a large majority of effects (80%) come from a small number of causes (20%).
A Macro Process Map may map a process demonstrating the overall operations of a department and may most likely be divided into multiple Micro Process Maps depicting the many processes that form the department's activity.
Macro processes are described as a group of processes and activities that work together to fulfill a company's strategic goals. They are made up of procedures that occur in many sectors and include various tasks or positions.
______________ is a Lean Principle that states that the act of reducing waste is a continuous process that requires one to always be on the lookout for methods to eliminate the seven aspects of waste.
Kaizen, or continuous improvement processes, can be seen as the "building block" of all lean production methods approaches. Kaizen focuses on reducing waste, increasing productivity, and achieving long-term continuous improvement in an organization's specific activities and processes.
They will statistically have the same standard deviation if two or more data sets have the same average: true or false
Two or more data sets with the same average (mean) do not necessarily have the same standard deviation. The average and the standard deviation are separate statistical measures that describe different aspects of a dataset's distribution.
Opportunities with a high impact for process improvement:
High-impact opportunities for improving a process are often found by focusing on decisions that should be made early in the process. These decisions can have a significant influence on the overall outcome and efficiency of the process.
Flow charts can be used to find areas where efficiency can be improved: False or true
Flowcharts are visual representations that illustrate the steps, decisions, and interactions within a process. They provide a clear and structured view of how a process works, allowing individuals to analyze the process and identify areas where inefficiencies or bottlenecks may exist.