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Senior Typist Exam
FREE Interpersonal Skills Questions and Answers
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Which of the following statements in Establish Working Relationship is incorrect?
Respect the people with whom you collaborate; you value their input and ideas.
Take advantages of others
All healthy relationships rely on open and honest communication.
Have faith in the people you work with.
Correct!
Wrong!
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If you want to succeed at work, you should do your work effectively and have __________,
A positive relationship with everyone you encounter.
A background with a wealth of knowledge.
The following suggestions for improvement are acceptable.
A much better track record than your coworkers
Correct!
Wrong!
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Which of the following is a good method of communication?
Crossing your arms
Using fancy language
Active Listening
Facial tics
Correct!
Wrong!
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Before it can be considered effective communication, a message must be _________.
Interesting
Verbal
Written
Accurately understood
Correct!
Wrong!
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Which of the following will improve as your interpersonal communication skills improve?
Please select 3 correct answers
The way you perform at work
Your intelligence
Being able to make friends
Resolution of disputes
Correct!
Wrong!
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When you discover a problem with a customer. Which of the following statements is incorrect?
What is your actual issue?
When did the issue start?
Could you please describe your problem in detail?
Is this a recurring issue?
Correct!
Wrong!
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The best thing to say first when returning to a line where a caller is waiting is:
"With whom would you like to speak? ”
"I can help you right away."
"What's up?"
“Thank you for holding.”
Correct!
Wrong!
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