Interpersonal Skills

Question 1

The best thing to say first when returning to a line where a caller is waiting is:

Accepted Answer

“Thank you for holding.”

Answer

"I can help you right away."

Answer

"What's up?"

Answer

"With whom would you like to speak? ”

Question 2

If you want to succeed at work, you should do your work effectively and have __________,

Accepted Answer

A positive relationship with everyone you encounter.

Answer

A background with a wealth of knowledge.

Answer

The following suggestions for improvement are acceptable.

Answer

A much better track record than your coworkers

Question 3

Which of the following will improve as your interpersonal communication skills improve?

Accepted Answer

Resolution of disputes

Answer

Your intelligence

Question 4

Which of the following is a good method of communication?

Accepted Answer

Active Listening

Answer

Crossing your arms

Answer

Using fancy language

Answer

Facial tics

Question 5

Before it can be considered effective communication, a message must be _________.

Accepted Answer

Accurately understood

Answer

Interesting

Answer

Verbal

Answer

Written

Question 6

Which of the following statements in Establish Working Relationship is incorrect?

Accepted Answer

Take advantages of others

Answer

Have faith in the people you work with.

Answer

Respect the people with whom you collaborate; you value their input and ideas.

Answer

All healthy relationships rely on open and honest communication.

Question 7

When you discover a problem with a customer. Which of the following statements is incorrect?

Accepted Answer

What is your actual issue?

Answer

Could you please describe your problem in detail?

Answer

When did the issue start?

Answer

Is this a recurring issue?